The location is amazing and the staff were super friendly

The pool area is too small and no service to beds on the beach

Love the art deco theme. Felt like we’d been transported back in time. Staff were excellent especially the reception staff, concierge and bar staff who are impeccably dressed.

Pianist was too loud, and a bit annoying, and the music wasn’t on keeping with the hotel.

Cafe da manha e restaurante excelentes

Vazamento de agua no banheiro sem solução por 2 dias. Reservei 2 quartos em um deles foi esquecido uma sacola com artigos comprados nos USA e foi difícil de ser localizada, tivemos que enviar uma pessoa para resgatar a mesma.

location was great - easy access to beach and shops

service was uneven - some staff were great, but at times, very hard to get a hold of anyone at front desk or room service.

Location. Rooftop pool.

Disappointing and not great value-for-money While I understand peak-season pricing and recognize the role that the awesome location plays, I would expect MUCH more polish / a bit of class for the 5-star rating and the price. In point of fact, the rooms – while charming – were (more than) a little worn, fixtures very dated, and personnel unevenly or poorly deployed and it felt a little like the hotel was struggling to find a niche – somewhere between hip/young/modern and polished upper class with charm and character. I don’t see it having accomplished either: a.] There were some misses in service (food/drinks brought to the table unevenly, for example it’s hard to toast drinks if one cocktail comes 15-20 min later than the other one; b.] there was hip jazz music in the lobby but at consistently painfully loud volumes; c.] my bathroom was ‘dated’ with shower fixtures that came off in my hand while others were caked in calcium deposits; and d.] I still struggle with a 5-star hotel charging top dollar for any breakfast, let alone on that is not really abundant or fairly limited in choice. Unfortunately, I doubt anything will come of this feedback: I suspect the location, which translates into a steady stream of customers, will make it less likely for hotel management to address these issues. I feel confident in making that contention because nobody responded to the feedback (two out of five rating) I gave to their automated quality control SMSs and I did not get feedback to a question I asked before my arrival. Let’s see how the competition and their customer demographics evolve. Good luck, but my two cents are to look elsewhere for style and class.

Location was good. Pool was heated.

We were in room 404 which was by an external corridor to a service road. Reception told me it was a quiet part of the hotel. The noise of bin trucks and deliveries from 7.00am was so disturbing plus general shouting of staff / residents every morning from 6am. There was also constant noise of construction work which was obviously worse because of the external corridor situation. The floor in our room was dirty on arrival. The patios door lock was broken. The balcony decking was lifting and the outdoor furniture was basic. The curtain linings were stained. Shower floor soaked after each use. The fridge didn't fit in the cupboard so it was almost impossible to open. Reception was always too busy to raise any issues - there is a virtual assistant app but if you are don't have international roaming it's expensive to use. At the end of our trip I did tell them our stay was average no one bothered to ask why.

Great art deco feel to the property

Rooms are quite small

Our bedroom and the hotel's lounges and bar were beautiful. Service in the bar was efficient and the bar snacks delicious. The piano playing gave a lovely relaxed feel to the bar. The location is fabulous.

The garbage truck collected the garbage early every morning, from the side alley, outside our room. The rooftop pool was warm, but it was very windy on the rooftop and the bar was not manned (probably because of the cold wind, while we were there).

The service was outstanding in every way. The location was excellent and perfect for people watching from the front veranda. The ambience, food and service at the bar and restaurant were also excellent.

The rooms were a disappointment. In our first room the shower head fell off as did the cover over the air conditioning. We were moved to a better room near the front of the hotel but this was bland and spartan. Also the pools are hard to reach through the maze of lifts, corridors and stairs.

Nice colonial interior, nice effort from staff to always be there during dining

Old and mouldy

Het restaurant

Location

Very noisy and could not rest for the amount of money spent to secure reservations! Every morning LOUD trash trucks slamming lids and loud people talking constantly. Started 8-8:30am daily.

Room was clean and well styled, location was great, fantastic vibe. Loved the bar and outside area.

Upstairs pool could be refurbished. The place was a little tired in areas but still fabulous. The balcony to the room could be styled.

Beautiful Art Hotel! Location was amazing - good food at Restaurant and rooms very nice

Room was nice but on a very busy street. Very noisy!

Loved the rooftop pool, the ambience, the classiness, the bar downstairs, the beds were comfortable, the location was fantastic, beach towels and umbrellas, valet service outside. Had a great stay with my husband and 7 year old daughter. We got free upgrade to a suite which was wonderful.

The restaurant and bar prices were sky high. We splurged on our last night and had G&T's, steaks each (not for child), bottle of wine and after dinner drink and it came to $350!!! Really nice but very pricey. Fire alarm went off 3 times whilst we were there, never knew what for, fire brigade called twice. No hot water for shower but we did get a message about this. Car parking valet was $50 per day. It is a beautiful hotel but things could be better for the price. If we didn't have the suite, it would have been a tiny room for 3 of us

Tha location was perfect.

Our rooms smelled very bad I think from humidity or something like this. We had noise above us like somebody moved furniture’s upstairs…

The facility was beautiful and perfect location, room was comfortable

Me and my friends were stared at and questioned if we stayed there i'm guessing due to our color, it was only one race there and it showed us that maybe we picked the wrong hotel.

Loved that the room had a ceiling fan and was spacious. All of the staff were extremely helpful and kind, especially the front desk personnel, Fritzner and Esra just to name a couple. The restaurant was exceptional, our waiter was amazing (I unfortunately didn’t get his name) but his personality was great and very helpful in making our food selections. Both of the pools were great, used depending on the vibe that your feeling that day. Loved the arts/reading vibe from this hotel and also the fact we got to meet Betsy, Rosa and daisy during our stay!

The bed was a little uncomfortable was very soft and the closer you got to the middle you would sink down too much. Loved the extra touch of the robes in the room but only one size was offered and not every person is tiny.

Amazing place to stay for a holiday. Great location, great amenities and beautiful pools.

Slightly confusing layout but you get used to it quickly so not a real issue for us.

Nice hotel, cozy decoration, it was completely refurbished. It has a great localization, very close to the beach and very central in South Beach. They have connected two buildings, it's a little bit difficult to walk inside the hotel, you gotta check the signs all the time not to get lost, specially if your room is not at the same building of the elevator. The restaurant has a great breakfast, and there's a piano at the lobby. We were lucky to be there while the pianist was performing, we loved. The staff at front desk was very helpful and friendly. They have complimentary beach service, which is very nice.

The room and the bathroom are very small! They've made a huge mess with a package I've asked to be delivered at the hotel during my stay. Someone received it, but didn't let me know, so I assumed it didn't arrive. When I was back home, I was informed by the company that the package had been delivered. I contacted the hotel many times, and they took 2 ou 3 day to finally find the package there. Then, I had to pay the hotel to ship it back to the store, and because of their mistake, I had this extra shipping cost and didn't receive what I've bought. I was very disappointed!

Clean, kind staff, good location Many thanks to Gustavo Fritzner and Juan for their kindness

The location was very much ideal..... walk easily to the beach.... the room was wonderful.... and we did enjoy the rooftop pool as well as the main floor pool.

well.... the gym needs a bit of work as not all the workout machines works properly and someone could get hurt.... a few workout machines had a bit of rust and couldn't move. Bummer..!

Location, location, location. The staff were excellent and the rooftop pool was fab too. Lovely lounge bar and terrace with a feel of the 20’s and 30’s. Juan the door man was a star and always there to help as where all the Staff.

Our room was in need of a refit and we had several minor things that didn’t work or broke such as the wc flush. But once reported to reception they were straight on it and looked fairly on our bill at check out. The early 8 ish trash lorry collections in the road between the two blocks is annoying but not from the Betsy as this serves several hotels. I’d recommend a ocean view room. The local bars and food for UK people and the exchange rate made this an expensive break. Some where very poor value for money such as Il Mexico. However, I recommend an Uber to Capital Grille, not cheap but amazing and I would say value, but be hungry! If you want to go very local you must do Pollos & jarras, that is fabulas. For those liking a great local bands night out, be brave and Uber to Savage Rooms. You will not regret it.