It was convenient as we were going to the I door parks at the dream mall. The lobby was beautiful and the breakfast was good.

As soon as I entered the staff at the front desk made me feel like a burden. They were having a conversation and had to stop to check me in. When I asked about the breakfast they asked if it was only me yet my reservation was for four. I wanted to confirm that they had this information so that my room would be big enough and they rolled their eyes at me and ignored my question and handed me the breakfast ticket. When we got up to the room there were dirty dishes still outside of our door from previous guests. We went inside assuming that would be picked up. Our room was leaking from the rain and it was cold and damp. We were only staying one night so we cleaned it up as best we could and went to sleep. The next morning the dishes were still outside of our door. When I tried to tell the front desk staff at checkout they were dismissive about all of our concerns.

The wall was very thin. I could literally hear the people next door entire conversation.

Emplacement en face de American dream et de ses parcs à thèmes Le petit dej est correct Le personnel est hyper sympa

La chambre avait une odeur de moisi malgré avoir changé de chambre 3 fois. La salle de bain avait une fuite

I like that management reached out through text while I was there to make sure I was comfortable & satisfied I was happy about being on a mini trip with my family @ there hotel but wasn’t happy about how busy it was that day omg to much smh

To much going on that day. One elevator working nonstop traffic of people. So overwhelming for my family. I just stayed in my room that night didn’t even go back out. Thought I would get caught in the elevator traffic again ridiculous I tell you.

La vista hacia el mall y la ciudad de Manhattan

Que funcionaba un solo ascensor y muchos hospedados espetando para subir y bajar.

Location

Room was not clean I had to be given another room

location

old bathroom, small toilet and shower did not work

The breakfast it was ok.

The service, was terrible. It was dirty they had 4 elevators but only one working. I had to wait for an hour and 20 minutes for an elevator. I had my luggage and two babies which imposible to use the stairs. One of the two days that stayed on the hotel I used the stairs because the wait time was insane, but the stairs were so dirty very disappointed smelled like garbage. I’ll never stay in that hotel again.

Las camas

Los ascensores

It was really close to everything we wanted to go to.

Dirty. Rooms smelled like smoke. Faucet almost out of the wall in the shower. Elevators just stock on floors over 10+ minutes forcing people to walk up and down stairs

Dirty. Rooms smelled like smoke. Faucet almost out of the wall in the shower. Elevators just stock on floors over 10+ minutes forcing people to walk up and down stairs

location is good, and I like live in a big building, bed is clean. The bath water is very good.

No free breakfast, Floor rug is too old, no slippers， no Toothpaste and toothbrush.no comb.

It was pretty good. The Spanish lady who checked us in for breakfast was pretty rude.

The room could be clean better.

After witnessing the uncleanliness of the rooms we decided to not eat at the hotel. Hairs in sink dust everywhere specks on the floor it’s as if no one had cleaned it in months. Didn’t bother showering in there bathroom was gross. Woke up with an irritated throat from all the dust

Nothing

All the service was very bad and I had the worst experience ever

Literie très confortable, chambre spacieuse, personnel agréable et à l'écoute en général. Comfortable room and bedding, nice and service oriented staff.

L'hotel a besoin d'être rénové, état de la salle de bain très moyen, petit déjeuner ok mais assez basique, pas d'eau chaude pendant une journée et une nuit. The hotel requires to be renovated, bathroom not in a good status, breakfast ok but basic, no hot water during 1 full day and night.

Was convenient to the American Dream Mall

Could use some upgrades. Seems a bit “tired”.

The room was comfortable. Very spacious. (*continuation of what we did not like!) We also realized when leaving, that the under-most sheets in the bed, the ones that hang out around the bed frame, were extremely dirty on the overhangs. We had not noticed before and had 100% nothing to do with it, as it was dirty in areas that we could not even have touched. Oh, and the reception area was always disgusting! Coffee spilled on the tables, food crumbs all over, and no one to clean them. Lastly, we complained about several of these things to the manager, who offered her apologies and some 40.000 Hilton hotel points for a next booking. It's been 4 weeks and we have not received them. We contacted the manager 2 weeks in, and just like they did at the hotel, they promised to take care of the situation immediately. We don't really care about those points. No plans of going back to this specific hotel in NJ, and, if every Hilton is as chaotic as this was, 40.000 points are as good as none. Not interested!!! Definitely not worth the price asked.

Several things were extremely disappointing at this hotel. First of all, our room's window's outside-facing curtains were thorn. Literally thorn, as if someone had passed a knife through them, up and down. We let the reception know about it when we noticed and were offered a room change, which we didn't care for as we had already been in the room for a couple of hours and settled, and it didn't particularly bother us. However, we did have to go downstairs in person to complain (so as not to be blamed for it afterward), since we tried calling for longer than 1hr and they would just not pick up the phone. Secondly, we were not informed that the hotel provided a shuttle service. We found out independently and asked about shuttle schedules. We were told it left on top of the hour from 10am to 10pm. What we were then not informed of was that it had a maximum of 12 people per hour and that it needed to be booked. We woke up the next day wanting to take the shuttle to the closest train station where we could then take a train to NYC, and found out there were no shuttle vacancies until 3pm that day. We ended up having to take an Uber to the train station, as the hotel's location was very isolated and inconvenient. Thirdly, we arrived back late evening on our first day out, only to find one less towel in our room. We called and called and called. Nothing. We gave up, shared a towel, and the next day in the morning when leaving, informed the front desk. They told us, and I quote, "the cleaning team now leaves towels with us at the reception, you are welcome to take some up with you now". I think we paid enough money to not have to carry our own towels up. We asked that they arrange for the towels to be there in the evening when we returned. They conceded. Came back in the evening, and now we have NO towels. Called in 3x and every time they said they were sending someone up immediately...

Het bed was comfortabel

De locatie

Quick overnight stay before early flight from seattle airport. Checking in and out was quick. The room was big enough for two adults and two big teenagers. Good value, clean and quiet enough for us. Expect some noise as many people are only there because of its proximity to the airport and will be up early. Lots of shopping and eating options nearby.

No complaints

I don’t know you didn’t finish making the reservation I showed up there after driving 10 hours and found out I didn’t have a reservation!

The location and the good size of the room

I liked everything

The views were amazing!! The beds were comfy. The room was clean and fairly quiet for such a big hotel. You could only hear people if they were loud in the hallway.

You have to pay for parking, no microwave in the room and not enough cream/sugar for the coffee

Paying for parking isn’t good Room was old and tired p

The breakfast options & the breakfast staff.

The room was not clean and didn’t smell fresh. There was a leak in the room, we informed the supervisor and she didn’t offer us a new room. We came back from the football game to towels on the floor where the leak was. The bathroom walls were dirty with soap stains from the previous guests.

Location to 95 and NJ TP

The lukewarm attitude of front desk staff. Arrived at 1 am on the morning of Friday and was told by front desk staff that I had to find a trolley for myself to load my luggage to take me to my room myself. I searched several floors for a trolley could not find one. It was later brought by a security guard after 30 mins of searching. Reported the matter to the manager on duty who just shrugged and said sorry. The inner curtains in the rooms tore up due to aging. There seems to be no maintenance.

The pictures online does not match. The room had a weird smell.