The Hotel is in a good location of major attractions.

I have booked the hotel which includes breakfast at the cost of room. It is very clearly written 'Breakfast is included in the final price' in my booking confirmation. However, the hotel charged me $321.96 for the breakfast at the time of checkout. I informed the hotel in the beginning that my breakfast is inluded in the room price and they simply asked me to write the room number in the breakfast receipt and I didn't have to pay. I talked to the manager about this and gave her my booking confirmation, but she simply said that 'that was a mistake'. I had to pay $321.96 for nothing! Please be aware of this hotel!!! I have proof of booking confirmation if anyone wants it, please send me an email to [email protected]

Great location, amazing hospitality, immense comfort, and the best views! I will be back!

The staff was extremely friendly and the location was good.

There were dirty towels in my room and the barn door on the bathroom caused a lot of cool air to come in whenever I showered. Plus, the barn door gives little privacy. The pillows are extremely uncomfortable, so bring your own. The bed itself looked like it was coming apart and it didn't even have a fitted sheet. I booked a lake view room, but the curtain on the window blocked at least 1/3 of the window as it wouldn't move any more. The carpet was extremely dirty as my brand new socks were brown on the bottoms after only walking around the room. The heating system is very very loud and caused me to wake up multiple times in the night. The hallways are very dimly lit, so that could cause issues for some. The breakfast is extremely expensive, but there are cheaper options nearby. Quite honestly, I've had better experiences at Quality Inns. I'm extremely disappointed since this is supposed to be a high end hotel.

Nice , clean, good location

Restaurant was terrible

I love that the hotel was around a bunch of food and shopping malls. It was walking distance to some great areas. The navy pier was right by the hotel.

El personal fue muy amable y la habitación tenía una hermosa vista al lago.

La alfombra tenía muchos pelos, la piscina estaba cerrada, el estacionamiento del mismo hotel se paga y es el más caro del lugar, ni siquiera un descuento por estar hospedado, todas las máquinas de hielo cercanas estaban malas. En general carísimo para lo que realmente ofrece.

perfect location near everything in downtown. room heater was great

still charges you for Wi fi if you are not a member. bar closes too early

Nice location, great housekeeping

Pool not working site never said that no complementary breakfast website said it was beds super small, over priced stay