The workout room is good and the pool is very nice. The beds are comfortable.

They don't have a restaurant this time we stayed was closed. But there's many nearby restaurants to walk to.

Localização

Não tem restaurante e café da manhã

We had to pay so much for breakfast. The meals were so scanty

The conference I attended was held in this hotel, so the location was ideal.

Too many things to list. For example, the restaurant, bar and coffee shop were unavailable, being under reconstruction (I was informed of this by email the day before arrival, too late to cancel). So, I had to resort to room service -- terrible food served in paper bags and cardboard containers with plastic "silverware." Definitely not worth the price. On one occasion I had to cancel my breakfast order having waited well over an hour to have it delivered. There was no business center in the hotel, and I could not have even one page printed out by the staff. True, there is a shopping center adjoining the hotel offering various facilities and open during business hours, but it did not always suit me to go outside. In short, the hotel has zero appeal and I will avoid it in the future.

Excellent service from Iliana Watson who checked me in.

It would have been nice if breakfast was included in the room price.

Location next to Pru Centre and T stations

Tired appearance of common area and rooms

It is in the center of the city.

Rooms was too old , you should renovate your rooms urgently.

Clean, helpful staff

No restaurant / Bar

Excellent management with exceptional communication skills. Responsive staff provide prompt service. Fantastic location for shopping and dining.

Bathroom design could use an uplift.

立地条件

部屋が古く、清潔感が感じられない。

The location

Room we're little old and needed a up lift

직원들의 친절함. 조용하고 편안함. 가까운곳에 편의시설. 백베이역과 가까움. 청결한 호텔. 멋진 뷰.

Great Location!

The advertised a pool, but was told it wasn’t open.

The location is the best as you can locate the hotel from inside the mall. The room we had was spacious and we overlooked the River Charles.

Everything! Location, clean and safe

I loved it all

Staff was cool and friendly

Minor issue with my room not too bad

The location of the hotel was nice. Front desk staff was very good and attentative.

The room was extremely dated. The ceiling had an obvious leak and repair. The room reeked of cigarette smoke. The door to the bathroom was extremely tight and the bathroom was completely sub standard. I felt i was in a Bathroom on a train..

I liked Augustin he was very kind to us and the bed was super comfy.

Sem dúvida alguma o melhor deste hotel é a localização!

Infelizmente ainda está com carpete, este é o único ponto negativo deste hotel!

Great hotel, spectacular location, just next to Boyston and Newburry streets. Integrated with Prudential centre, it offers everything you need. Green metro line inside the shopping, FedEx branch in the hotel can receive your online purchases. The hotel is not very new, but it incredible beatiful, clean, big and functional. It also has an amazing indor/outdoor pool. Congrats Sheraton for this one!

The bathroom could have a glass Blindex shower enclosure instead of a curtain.

Very convenient for our plans ( a visit to the Fine Art Museum) & only a short walk from the Back Bay train station, and nearby restaurants. Comfortable beds. Friendly & helpful staff.

No dislikes.

More space

Small space

Great staff, great location.

Enamel peeling off of bathtub.

Beautiful hotel, convenient location, connected to mall

Parking was a disaster, there was no hot water in the morning, walls very thin could hear adjoining rooms clearly

Good location

The property needs a remodel and upgrades to the rooms

Todo limpio y ordenado la ubicación es buena cerca de todo

Old

Bathroom

Large room

The front desk and customer service is VERY difficult to communicate with - and it has been over a week since checking out and the hotel has STILL not communicated with me or addressed the large unexpected and incorrect charge they have put on my card even thought the property was PREPAID upon check in.

A part la situation géographique cet hôtel n'a aucun avantage.

Extrêmement cher, les équipements sont plus que de base. A cd prix exorbitant il faut ajouter un parking à 70$us la nuit De plus, ils ont de sérieux problèmes de plomberie qui nous ont tenus réveillés une partie de la nuit. Vraiment aller dormir dans un hôtel à prix modique.. Ce sera une expérience plus agréable.

Best hotel for events at Hynes Center. Recognized my Titanium status with a nice suite upgrade on 26th floor

Market ran out of bananas :-( No lounge. No free breakfast for Marriott status.

I appreciated my ADA room. The low pile carpet was only a bit grippy on my walker so I was able to get around with just a bit more effort than usual. The cleaning staff was helpful when I could use help holding my room door open and ensured my bathroom door remained open for my ease of access.

The transition lip into the bathroom was a tripping hazard. When not in my AFO, I used the rolling chair as a walker and it required me to lift it over the lip to get into the bathroom. Thankfully I can still perform this action.