The hotel was in the centre of bourbon street and was ideal when visiting other attraction

Prior to our stay the hotel sent an email requesting whether we would like to register for an upgrade to our room . We chose the upgrade to executive room which had robes breakfast and one alcoholic drink included. We understood the condition if available . When we checked in the receptionist knew nothing of the upgrade and it was only when I showed the printed off confirmation of the express upgrade that she then then went to seek advice from the manager. An upgrade was offered but not the one we had requested but the hotel did honour the daily rate shown. I do not see the point of the hotel sending out this express upgrade emails if they don’t follow through with it or even have knowledge of the request .

Location , staff and Value

Not much I didn’t like.

Amazing location and surprisingly quiet allowing a great sleep despite all the music and noise from the street. Loved the decor in the foyer and the fragrance of the hotel (very pleasant to the senses). The Jazz Playhouse is fantastic!

Did not see any spa/services available which I would have so loved. Only wished the Jazz Playhouse would allow music to play a little longer (perhaps til 11pm) as it was such wonderful entertainment and ended a little too early.

All of the staff was really friendly and genuinely wanted our stay to be perfect. They sincerely seemed to enjoy their jobs, with one employee understandably proud of his 30 years of service. Interior courtyard and pool areas were very relaxing, successfully making you feel miles away from the excitement on Burboun St. The gym has everything needed. Short wait for valet. Food is excellent at Desire Oyster Bar with same friendly service as the hotel. Perfect and safe location within walking distance of most of our activities. We will be back.

There could be a few updates to the room and bathroom, but we still enjoyed our stay.

I loved it.

Nothing

The location was busy but we enjoyed the central location.

I didn’t like how the staff would never ans the phone.

good elevators good people, employees location security of key cards

space, too tight....mattress slanted, they need to be rotated or turned. terrible mattressess walls-heard person in next room clearly at times no free complimenary coffee special events affecting my visit

Everything

Nothing

I loved the amenities. Beautiful lobby and amazing simple fitness center and clean hallways. Also, the desire restaurant was incredible. It was diner style but the food and serving sizes were excellent. the location is directly on bourbon street so I was in a great location to walk anywhere in the french quarter. I found myself walking everywhere simply because I could!

I didn’t have the warmest interaction with the staff. The hotel missed the luxe/relaxing note with the room I had— scuffs on all the furniture and huge hairballs clogging the tub. Also, the room was abnormally dark in some spots because of the window placement but who can help that? The hotel staff did address the hairballs promptly so i’m so thankful for maintenance in that regard.

beds where comfortable

telephone didn't work, my room was not set up so I could rent movies although you had my cc from check in - never had coffee cups, cream/sugar, never cleaned up the balcony from the neighbours that left - for 3 days old towels and ashtrays overflowing. Then I come back one night both keys don't work. TV cable would go out often. the front desk lady comes to help me with food in her mouth???

The location was perfect. Right off Burbon Street.

This was our anniversary vacation. Such a crappy stay at this hotel. Sort of a mini honeymoon. Which the front desk knew that was the reason for our trip. The ceiling in our bathroom had a massive leak overnight. We woke up to a flooded bathroom counter and floor. Which got all over our toothbrushes, ruined a $50 flat iron and $50 curling iron, and some toiletries that we brought. The staff was not sympathetic, showed no concern to move us to another room. The front desk seemed put out by the issue. My main problem is that they did not reimburse us for the damages to our items. (They said they would) I want to know why we were not paid for our items when it is clearly the hotel's fault.

The convenience of where it’s located.

The water drained slowly out of the tub while showering, the water didn’t get very hot and my cable connection cord was broken.

Central location, mostly quiet rooms. Security at night only lets in guests despite all the craziness going on outside.

There was a street drummer outside the window for a bit, that was annoying

The location was just the best. New Orleans is a extremely beautiful place. Hotel is amazingly beautiful and big. Although is located in the center of the noisy Bourbon street, when you enter the rooms you hear no noise at all.

Everything was perfect. It would be nice if breakfast could be included in the booking of the room.

The location (and balcony room) gave us an up close experience of the culture of Bourbon Street.

We were shocked to find a cockroach in our room! When informing the front desk, they laughed at us and asked why we didn’t just kill it… They did offer us a room change, but with no apologies. This kind of ruined our stay, and memory of the hotel. In my opinion, this is totally unacceptable for what is expected to be a high-end hotel - especially considering the price we spent on a three night stay.

Very convenient. Jazz bar was great. Staff very friendly breakfast great option

Needs a refresh for the money

It is so convenient to be on Bourbon street and within walking distance to everything

Everything was perfect

room was clean and ready on our arrival. In-room refrigerator.

Bathroom too small and outdated. No USB plugs for charging. Noise of guests from other rooms at 2:00 am. No courtesy bottles of water on check-in. Rowdy guests.

Not a lot to be honest

It was old, dirty and not value for money.

Very bad experience with this hotel. they took an extra usd100 from me (usd50 deposit per night) and never refunded me. I spent lots of time calling and emailing but they refused to acknowledge my refund even after sending proof from my HSBC bank of the amount being deducted and never refunded. I would not recommend staying here. Lots of other better options in Bourbon street.

I like that it was right on bourbon street

Staff cleaning was rude woke us up at 8 trying to cleaning up the room.

It's in the heart of the french quarter and their jazz club is amazing 😍

Rooms are a little too small but this is coming from someone who enjoys REALLY big rooms 😅 it was comfortable tho!

The staff was so friendly band welcoming

The location was great and convenient, most of the staff were friendly.

Upon checking in the booking site advised book now amd pay later, the hotel does not accept cash for checking in only for checkout.

Breakfast was wonderful

Location is perfect for those who want to explore the French Quarter. The hotel is located on Bourbon street - the heart of the area, but in our room there was no slightest sign of noise from the outside. It is also located literally steps away from the most of good restaurants and caffees and Jackson Square and ferry. Staff is very friendly. Pool is amazing in warm days.

Hotel esthetics were amazing The pool was amazing the Bar and food great !!! Sporadic Parties with Dj at the pool was amazing so you had a choice not to leave. The location hands down is the best I'll be coming back same time next year !!!

The bathroom in my room could have been cleaner