Front desk receptionists are well-trained. Shout out to Tyson for accommodating us. Good value. Booking reservation for using common element is conscientious.

Maybe reinforce mask-wearing for some non-abiding guests? I know it's hard, but it's the right thing to do.

Love the fact they have gf bread .

Too spicy potatoes an saucages. And very processed Eggs.

Genial todo.

Good location with parking Nice breakfast buffet although crowded and not enough tables

I wish we could have checjed in earlier in the day

Loved the cabin and ease of parking. Kitchenette was nice to have.

The room was excellent, very clean and spacious, temperature was regulated very well without excessive noise and the bath towels and soaps were all excellent. Wed checked in about 8:15 pm from our travel from Cheyenne, Wyo. so we had been on the road along time. We were greeted very pleasantly and were treaded with very yummy chocolate chip cookies. We went to the breakfast in the morning at 6:45 and they had everything you would expect including bacon, sausage, eggs, country fried potatoes, croissants, bagels, delicious hot chocolate, fruits, and cereals. We could not have been more pleased.

It is a big facility so parking at that time of arrival was very full but we were still able to find a spot not too far. Other than that no complaints.

walkable to everything!

Breakfast in the lobby was decent with a good selection of hot and cold options to choose from. Good coffee. Two sinks were convenient to have in the room (one in the toilet/shower area and one right outside). A staff member took the time to help us get our luggage up to the second floor. The mini-fridge had a small freezer. Location was right in downtown Jackson within walking distance plenty of outstanding restaurants and shops.

Moldy grout in shower/bathtub tile. Worn out carpet in room, outer hallway and stairs. NO ELEVATOR! Parking area was not sufficient for the number of rooms at this hotel.

The staff were great.

The room was really small

Convenient location in Jackson. Wonderful breakfast.

Somewhat dated, small bathroom

The room was spacious and the bedding was comfortable

We were on the first floor and we could hear every one moving on the second floor

Bed, bedding and towels at the level of a 5-star hotel

The lighting in the room is weak and there is only one USB charger

The hotel is in a fantastic location, the room was lovely and big. Staff are super friendly and great food for breakfast.

The breakfast was so good but we had to eat it in the lobby as there is not enough tables for everyone. The hotel cant be blamed for peoples selfishness but its kind of sucky that people have to take their plates to the lobby or outside while someone else (who has finished eating) sits at a table playing on their phone for an hour. We saw a few people doing this two days in a row. Dont get me wrong this is a fantastic hotel and we would stay here again it is a really great place, just breakfast is a bit annoying

good location, a short walk into town. Easily accessible drive to the National Park. Comfortable room. good breakfast options.

the bin collection next door can be loud at the early hours of the morning, although this does not last long. breakfast area is quite small and can sometimes have a short queue for seating.

These were the most comfortable beds & softest linens and I really appreciated an extra kitchen counter. The breakfast exceeded our expectations as well.

Great breakfast comfortable beds very clean liked the location easy walk to restaurants very nice pool

Rooms were dark and needs an elevator in the building that we were in

the look of building exterior, interior and location

breakfast was okay

Walking distance to restaurants and center of town. Hotel ski shuttle was really handy. The hot tub was actually hot! The beds were cozy. Staff were friendly and very helpful.

The rooms were overheated. Even after turning off the heating unit we had to open the window to cool it down during the night. The building we were in did not have an elevator that we could find. It wasn’t a big issue for us, but could be for others.

Amazing facilities with two awesome hot tubs. Nice room with semi-efficiency

The smell from the adjoining room’s cooking was brutal

Breakfast Outdoor and indoor hot tub Spacious room Location

Chlorine smell throughout the main building. The rooms are not adjacent to the main building but it is not too far.

Staff was very friendly & accommodating. Rooms were great.

Beds were very comfortable

loved the new building. It’s a beautiful Jackson Castle. loved all of it. Fabulous hot tub/ pool and breakfast area. Our room was clean and very roomy. We would stay there again!

Bus service, Breakfast, Swimming all excellent. Very clean. Quiet.

We were initially given keys to a room that was occupied but they dealt with this well and gave us an upgrade which was impressive.

This place was great!

I liked it all.