The Royal Hawaiian is everything I imagined it would be. It’s in the perfect location, very luxurious with the most friendly and helpful staff. The attention to detail did not go unnoticed!

The only negative is the price. Don’t get me wrong, it’s 100% worth the money.. I just wish it was a little less so I could have stayed longer!

Great Location

Very outdated rooms with dated furniture and fixtures

We enjoyed the 1920’s feel of the place, the elegance, the peacefulness and quiet. The decor, the pink lighting, the fact that it is off the main road.

The pool was kind of dirty and small and we weren’t informed that we had access to the Sheraton pool until we found out on our last day there v

Everything- this is one of the top places I have ever stayed. I will be returning to Hawaii in the near future and I will be staying here every time.

Wish the pool and hot tub stayed open past 6 pm

This beautiful property has such an old world elegance, the facade and lobby and location are gorgeous

The interior is quite dated

Truly beautiful

There was nothing to dislike

Gorgeous iconic hotel in the perfect location.

Being an older hotel I did find noise issues outside my room but everything else made up for it.

We loved everything about our stay..the view, location, food, surrounding, etc.

Clean, Wonderful staff, location, amenities

Loved it all

The Royal Hawaiian Resort is located right at Waikiki Beach and the view from the tower room was beautiful. The gardens are also very nice and the beach right in front of the hotel is clean and also beautiful. After staying there 13 years ago, I wanted to come back and relive the great memories I had of this place…

The hotel feels and looks old. Unfortunately this stay was a disappointment on many levels and just not worth the price. You pay the location and the view. These are the 5 star ratings I would give the hotel. Besides this, the room was not fully clean, we had to get rid of spider webs before unpacking. The mattress is in desperate need of replacement and there was an awful odor coming out of the toilet every time it was flushed. The room felt more like being in a motel than in a 5 star resort. For this kind of money, I expect more. The balcony from which we wanted to enjoy the view was full of bird poop and just dirty with old furniture. Besides paying resort fees, you still have to pay for beach chairs and umbrellas (~$100 for one set for a day close to the water). No one once asked us if we enjoyed our stay when checking-out. Didn’t make us feel very welcome or that the hotel really cares about their guests. I’ve read a lot of comments before booking the hotel and thought I want to experience it for myself. Now I can say that the reviews were mostly right when talking about the resort showing its age and that the money guests pay is not invested in improving the hotel.

Accommodation, Service & facilities exceeded our expectations.

views were great and location was close to everything

Sehr ruhig und stilvoll

Badezimmer ist zu klein

beach

nothing

Die Atmosphäre sowie die Großzügigkeit (uns wurden 2 von 5 Nächten wegen Flugannullierung erstattet obwohl dies formell nicht hätte sein müssen).

Die allgemeine Geräuschkulisse, Hellhörigkeit der Zimmer und winzige Badezimmer waren nicht so schön.

Everything

I thought charging for umbrellas was a bit over the top given what u pay to stay there.

El hotel es muy bonito, las habitaciones amplias y los jardines maravillosos. La ubicación es excepcional en medio de todo. Disfrute cada momento que estuvimos ahí. El personal es muy amable.

Encontrar reposeras en la piscina es casi imposible dado que es muy pequeña. El sistema de reservas de reposeras en la playa debiese ser online. El personal a cargo responde que hay que reservarlas presencialmente a las 7 am

La ubicación es excelente, el hotel maravilloso y las piezas muy cómodas y espaciosas. El personal muy amable, fue una experiencia muy grata alojar ahí.

El área de piscina es muy pequeña y casi imposible encontrar reposeras. En la playa las arriendan, no son baratas y es complejo el sistema. Esperan que se vaya personalmente a las 7 de la mañana a reservarlas

Die Lage und das Aussehen des Hotels, in dem ich über die Jahre bislang etwa 10 Mal gewohnt habe, sind ansprechend und immer wieder schön anzusehen - außen hui - aber leider hat man, wenn man als Gast dort absteigt, den Eindruck, dass die besten Zeiten des Hotels vorbei sind.

Leider vieles: Zwar ist das Personal einzeln angesprochen hilfsbereit, aber an diversen Stellen ist es zahlenmäßig nicht ausreichend. Die Wartezeiten an der Rezeption geben bereits bei fehlendem Andrang Anlass zu Verdruß. Die Gäste-Hotline ruft man auch oft vergeblich an. Room Service gibt es nicht (!). Die Zimmer-Türen im Tower sind schlecht abisoliert / schliessen schlecht, sodaß einen nachts ein kontinuierliches Windpfeifen wachhält (wohlgemerkt: ich kenne die Räumlichkeiten und das war früher nicht so!). Die Barkeeper an der Strandbar sind von sehr wechselhafter Qualität - von komplett unaufmerksam und faul bis hin zu sehr engagiert - wenn man Pech hat, wird man lange ignoriert, nichts saubergemacht und die Bestellungen, insbesondere abends, eher widerwillig aufgenommen. So etwas geht überhaupt nicht. Die Zimmer sind für ein "Luxushotel" eher durchschnittlich und die Qualitätskontrolle vor Neuvermietung ist auch nicht die beste (Zimmerübernahme bei verschlossenem Zimmersafe vom Vormieter und nicht übersehbar heruntergerissenem Lampenschirm). Insgesamt stimmt bei fast 800 Euro pro Nacht das Preis-Leistungsverhältnis m.E. nicht mehr - schade, denn ich bin dort eigentlich immer gerne abgestiegen. Tröstlich: im nahen Umkreis gibt es mehrere andere First Class Hotels.

Everyone that worked there was absolutely amazing. I had wonderful interactions with all of the employees… top notch.

The fitness facility is way too small, especially the free weights area. It was always very crowded and sometimes no room to work out. The fitness center is important to me.

Beautiful landmark and location, the lobby was more or less maintained, the guest rooms were not. The sink had cracks in the finish, the furnishings are old and tired. The mattress was horrific. The boiler was unable to keep up with the demand for hot water at peak times. I have always loved this property, but JW Marriott would be ashamed that these rooms are part of the Luxury Collection in his namesake portfolio.

See above, Also there was a previous guests used hard candy and other detritus under the bedside table. I dropped medication on the floor and found it and other garbage there. That was nasty.

Gran edificio y ubicación

Muy mala relación precio, te cobran por todo, los precios de los restaurantes son fácil 3 veces lo que pagarías dos pasos afuera, el personal te atiende lento. Lo peor fue que te cobran por rentar los camastros con sombrilla en la playa! 100 dólares o 30 la hora! Se nos hizo un robo

Requinte de detalhes

Noise from the beach parties Food was fatty and uninspired

Location, location, location

Very small pool / exorbitant beach chair prices of US$ 72 +tip / no-cash payment for simple things like coffee at the bakery / noisy AC

From the moment I stepped out of the taxi, I felt I was treated like a VIP customer. Hotel staff extremely friendly and helpful. Loved the wee extras given as a guest - coupon for pastries from the mini-cafe, 1 free refill for ice-tea from the same kiosk, great breakfast, very clean room with a wonderful view from the balcony, heated toilet seat! I could go on. Would definitely book again.

Can't think of anything. A bit expensive but still worth the price I paid so absolutely no complaints.

The historical feeling in the lobby, the gardens and the best location. This hotels is definitely a special place when staying in Waikiki.

The rooms are very tired and need renovation. The smell in the rooms is a bit off and the cleanliness is lacking. There were marks on the walls and ceilings that looked like they could be easily cleaned off. Also some stains on the furniture.

Legendary property, happening location, nice in-house shopping, beautiful holiday decor, and can't forget the Mai Tais. We enjoyed the live music by the sand. Helpful concierge, too.

The self-parking is a bit of a hassle (and steeply priced), and the resort itself is in sort of an awkward spot, wedged between the massive towers in Waikiki. The pool is nothing special at all and quite small. The price to sit in beach chairs is outrageous.

Room was very spacious and the bed very comfortable.l

Nothing

Everything ,grounds ,building , atmosphere,

I can’t think of anything

Good