Helpful man on desk . Big room . Parking . Great location for Universal and Hollywood Boulevard - cheap Uber to both if you were tired of driving . Great little pool to use up until 8 pm . Kids loved waffle maker breakfast .beds made even though we did not request it . Supermarket opposite handy .

Noisy air conditioning and although room was clean - it smelt very musty and stale .

Friendly, pleasant staff and guests Convinent store across the road Location - Near my area of activity and interest Macdonald and Starbucks within walking distance

Absence of a bar/chill spot The odd shady character in the neighbourhood

Location was convenient for us.

Fire alarm went off twice for no reason. Parking was very limited and oddly configured. Pool was in the entryway to the parking garage. A roach was in our bathroom. The towels were scratchy.

The location is close universal studios Hollywood, and good TV.breakfast is good.

I didn't like the shower room the shower room doesn't have handle place your clothes.and the faucet can't move when you take the shower.The parking lot is small then have to paid $20 a night.

Friendly staff. Good location and good breakfast with waffles, eggs, sausage or bacon, yogurt, toast, bagels, granola, juice, milk, coffee.

Beds were not very comfortable. Keys to get into rooms did not work.

initially checking in, the employee was nice and helpful. when I called to ask about changing rooms, I was asked to come back to the front desk. when I was there, it wasn’t any mention of sorry for an inconvenience, etc. just here are your new room keys.

first room we had smelled like mold from the air conditioning, fridge didn’t work, and neither did two of the lamps that had usb ports for charging a device. After 4 things happening, I asked to change rooms. Our second room was better and adequate, however the top extra security/flip lock did not work, so made me a bit worried. when checking out the morning employee was also fairly rude as if I was bothering him to check out. would not plan to stay there again.

The hotel is in a good position. We had two rooms and one of it was very close to the elevator so it was a bit noisy. Breakfast was good with good choice of food.

At our arrival, they charged me $ 10 per night per room for service fee. This was not mentioned on the my booking reservation nor on the hotel website. The employee at the lobby told me that the fee was inducted a few weeks earlier by his manager. Upon our check out, I insisted that it was not mentioned anywhere and that it was therefore unfair to charge for it. So I was refunded.

very good and neat!

The beds were super comfortable. Family suite was great!

Neighborhood was a bit sketchy.

I liked that the beds were always made when I got back and the bathrooms were clean. The kids enjoyed breakfast there. They were able to make rescheduling super easy for me as well.

I just didn't really like that I could hear other guests who were staying above us. The first night they made quite a bit of noise.

nice staff, close to Burbank airport

pay for parking. everything is dated

it was nice location

they had bed bugs and the pillow smelled like arm pits

breakfast was so good, as well as breakfast servers