The building even if probably not so new is interesting with four elevators visible from the internal open space. The room was with view at Charles river, beautiful. The parking is very good, large, self parking. A cafeteria în a Starbucks style is available în the hotel which is useful for a coffee or eating fast.

Nothing to mention

Clean and has a restaurant

The staff, was not comfortable, the view was of a trashy parking lot, the rooms are small.

Every staff member was pleasant, patient, and very helpful. No one seemed annoyed by questions or appeared rushed even though they were very busy.

No comment on this.

Great customer service. Clean.

Room smelled like food upon entering. Charges for parking garage for guest. (If no charge maybe a discount?)

Cleanliness. Nice decor. Upscale. Food quality. Parking garage is convenient.

Iron in the room was faulty. I had to call 3 times and wait 50 minutes to get a new one. The lady at the front desk was unfriendly and unhelpful. Breakfast is good quality, but you need to have plenty of time to wait given the rush. Minor thing - coffee maker in the room fills the coffee cups in the room to the brim. No space to add anything. Another minor thing - No way to lock the washroom door.

Location, prices were great ( until they doubled )

Couldn't order room service Neither the restaurant nor the bar had a phone. Every time I needed food or drink or anything I had to go downstairs order it, then go back upstairs wait and then go back down to pick it up. That was frustrating I was there for four or five days. I got sick while I was there, so it was difficult. The other thing was because I was sick I was taking a little while to get out of my room, and I spoke to the general manager she told me she would have somebody bring up a trolley so I could take my luggage down on it. They gave me an extra hour. Which was great. Cleaning came knocking and I said I was waiting for a trolley. She left I opened the door I was all ready to go I was only waiting for them, and I could hear them saying out loud walking down the hall very unprofessionally I might add, leave! Leave! Get out get out! I turned them and I said I am trying to get out but I'm waiting for the trolley. This was the cleaning lady and the cleaning housekeeping manager. Not only was it offensive, but it was very inappropriate and very unprofessional to do it in the hallways amongst other guests. I found it so offensive. And I was sick and I was struggling. That really really was bad

The view. The valets . The front desk and general manager , and restaurant staff

Hotel advertised a pool . No pool. No 24 hr convenience market No room service . Price doubled midway through my stay ( I did extend , so my rate wasn't locked in for the extra days) In a nutshell, great views and location, but WAY overpriced for an old hotel , recently renovated , with not many amenities. They may want the stop advertising they have a pool Big reason we choose this hotel.

amazing views!

no microwave in room :(. Would love to have one when traveling with kids.

clean.

Uncomfortable bed. Charged extra for “free water” and “complementary” shuttle into main town area. Staff were sullen (not all of them, the shuttle bus driver was lovely). Poor after-stay service and communication. By far our worst stay during our 3 week trip to USA. I would avoid these large hotel chains in the future and choose smaller hotels that put more effort into offering guests a personalised experience. “

Breakfast and dinner were good and the location of the hotel is beautiful.

Had to pay $45 for parking for a visitor I had. The visitor spent only two hours and I was charged as an overnight parking. I was initially charged for four nights parking in error before it was changed.

I liked the location. I did like the food store in the lobby.

I did not like the construction in the parking garage. I think that the hotel should have a better rate when using the garage. Maybe have a discount rate for 5 days or more of parking.

The hotel interior was amazing, loved the elevators. The restaurant food was good and the location was perfect.

I didn't like that I had to put a $100 damage deposit for a stay last week and I still haven't received it back.

lobby and bar area

elevators were old, dirty and run down. bathrooms were disappointing. shower curtains are for 2 star hotels. beds were not comfortable.

Room was nice and river view with the rowers on the St Charles every morning was great

Our sink was backed up for 2 days, but the hotel staff were very receptive to our complaints, so it ended up ok