Location was excellent for my business travel needs. Room service was prompt and the food was delicious.

Restaurants were closed for renovations.

Location. Friendly staff

Renovating the main floor so you didn’t have access to any of their restaurants except this small area for a $40 breakfast. The loudness of the renovation doesn’t allow you to have a phone conversation on the main floor BUT you also can’t go up to the meeting floors bc they are all occupied. Bar in the rear of the property accommodates about 10 people so could never go in there for a drink. Room service delivered wrong order. IC has the audacity to charge almost $500/night during this renovation period and you get no true value in return. I should have went 1000 feet down to Harbor Hotel

Proximité des services Stationnement gratuit Déjeuner inclus Propreté et service Personnel hors pairs

Chambre avec porte pour communiquer avec autre chambre (manque insonorisation, on entend les autres occupants). Pleur d’un BB le soir et le matin dans la chambre voisine La prochaine fois nous allons spécifier pas de porte entre les deux chambres

Le séjour a été très agréable. La chambre fut spacieuse et très fonctionnelle. Le personnel était de bon conseil et l'emplacement de l'hotel est idéal pour visiter Boston dans les meilleures conditions.

Nice location, walking distance from everything in Boston. Rooms were big and comfortable, same for the bed and the bathroom. Adam the concierge was awesome; really nice guy and trying to help or assist with tips of the city all the time

When we booked pool was supposed not to work from Nov 2023 until 23rd Dec 2023. We arrived 26the Dec and to learn the pool was still not available was a downer. Especially as we booked with the pool in mind. Secondly, a 5 star hotel that does not serve coffee in the hotel bar…at least that is what we were told be the people in the bar. Guess they were just lazy as you could order coffee for room service, and you had coffee for breakfast. Their reply was there is a Starbucks nearby. Very frustrating. Room service is supposed to be available until 11pm. We tried to order from the front desk at 10:45pm (as were just arriving the hotel from a day out in the city) to gain time they said they could not do that for us, to go to the concierge. The concierge said he could not do it, that we better head to the bar directly. In the bar they said kitchen closed. But it was 10:45!! Not 11pm. Very frustrating again, and certainly not what you would expect from a 5 star hotel. Felt the people in the bar, front desk and concierge were just lazy (except Adam that was great).

Room is clean and comfy. Staffs are friendly and nice.

Only able to grab couple of coffee in the morning. Try to grab a coffee in the afternoon but non available. The small refrigerator is a decoy. No room to put a soda or water in. TV hang on an odd angle which is not directly to the bed.

Great home base for exploring Boston--even for people from the nearby suburbs like us. The room was HUGE for being centrally located in a city. The bathtub was clean and great for a soak. Love how the bed was towards the back of the room to minimize noise from the nearby elevators.

The pillows were a little squishy for my liking. But this is a major nitpick--everything was so great.

Expensive

Had to change room because of noise in room

A young lady at the reception called Jacine was absolutely amazing. I will come back because of her hospitality. My husband and I are truly grateful for her professionalism

Good location

Very clean hotel. Good location. Restaurant selection limited.

Restaurant selection and quality of food.

Staff, room and location

Pool was overcrowded, couldn’t use it, too small for a hotel that size

Exceptional service, amenities, location, comfort.

Check-in. Receptionist was in a robot mode. Breakfast is à la carte and in the weekend there is also a buffet. Could be useful to also offer buffet on week days as many guests are in a hurry and à la carte service takes too long.

location, friendliness, bar, the consierge floor and our room was amazing!, #1248!

The coffee machine in consierge lounge took forever to make a cup of coffee! Couldn’t understand why they just didn’t have a ciraffe to keep from having a line waiting for a cup of coffee. Hard to get a taxi.

The hotel and view was overall amazing

Was given a dirty spoon had green stuff on it

Highly recommended. Amazing hotel, modern and with all the facilities needed. The room was very good and clean with a great view and a mini bar in the room. Breakfast was so delicious. We were really pleased with our stay. The staff is very good. The reception staff was very friendly, polite and helpful. Definitely will come back. Thank you for your service

bed covers were too heavy

Walking distance to South Station, Quincy market and many nice restaurants. Very spacious bathroom and comfy beds.

Charged 30/night amenity fee plus taxes for very little amenity. Wi-Fi was down for half day the day we checked in.

Quiet and clean with a great location!

Clean and friendly staff

The quality of the employees is very low, there is no staff, the service is terrible ,, I do not recommend it.

there is absolutely no proper staff working worst hotel i have ever seen for this hotel group

This is our favorite hotel in Boston. 5 to 10 minute walk to just about everything. Bathtubs in the bathrooms are fantastic. Staff is great.

nothing. we really love this hotel

Luxury property in a great location in Boston.