Holiday Inn Hotel & Suites Des Moines-Northwest, an IHG Hotel
About this hotel
This Urbandale hotel is 7.5 miles north-west of downtown Des Moines and Wells Fargo Arena. It features an Irish Pub, indoor pool and rooms with a 37-inch flat-screen TV.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of Urbandale, IA
Hotel in Urbandale, IA
Reasons to book
Great for pets
Includes essentialsPool, Pets allowed, Kitchen / Kitchenette and more
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$$$$
Reviews
3.8/5.0
Good(179 Reviews)
100% verified reviews
7.0
A little out dated but over all clean and super friendly receptionist at the desk. Nice pool area for the kids to swim
Better lightning. Kinda dark in the whole building
10.0
cleanliness, great staff, nice room
no patio
3.0
Not much
We had to move rooms cause the one they put us in the ac didn't work. The other parties with us had to move too due to bugs in their room. Took a week for refunds to show up after many phone calls.
10.0
Very good inside of the Hotel
The breakfast
Excellent
9.0
Welcoming and respectful!
8.0
Breakfast was great. The employees were very nice and friendly. They were very happy to help and provide anything we needed. Great area off lobby to relax/hangout.
7.0
location to where we were going
dirty towels left in a bathroom when we came in, tv remote not working well, room had a small
6.0
easy to find and other amenities close to the hotel for enjoyment opportunities
some decor was in rough shape…elevators need a face lift. smokers hangin out back door making it an issue when entering the back door area full of smokers
6.0
It was quiet and comfortable. The room was warm and easy to adjust the temp. The hotel was easy to find and get to.
I didn't realize when I booked that breakfast wasn't included. First, I think better customer service would have been for them to ask if I wanted to upgrade for breakfast. Second, I think $16 for breakfast when I already paid over $200 a night is too much. I ate at mcdonalds.
10.0
staff and peace
rooms kind of chilly but it’s the winter time
7.0
Renowned lobby but room was actually quite old, breakfast was so-so, windows rather needed cleaning
9.0
location
friendly accommodating staff
clean and quiet
it was great!
7.0
There was no continental breakfast, which was very disappointing for the room cost. Less costly hotels have free breakfasts.
No free breakfast
3.0
The layout is nice
Stay there for September 23rd-24th 2022, everything was good in the day with the previous people at the front desk but later on in the night when they switch shifts, the night shift front desk employee lady was definitely racial profiling us, she had called the police on me and my friends when we came from out and was going back to the room on the 4th floor and they came to harass us because we’re from out of state! Mind you we’re all black also! She even went as far to ask our female friends that were with us “if they were okay” prior to her calling the police, don’t know the reason why she would ask that! Won’t ever stay to this hotel again, I DO NOT RECOMMEND STAYING HERE IF YOU’RE A PERSON OF COLOR!
2.0
On site restaurant
I was charged twice for my stay once on my credit card and once I paid cash I called the manager multiple times and I'm yet waiting for him to respond to me because I paid $144 for the stay but the hotel charged me $188 on my credit card cheaters
7.0
Nice looking hotel, polite staff
The pool area could use some attention
8.0
Staff was very helpful and friendly.
The room smelled like dogs. We asked for a new room and staff was very accommodating and immediately moved us. The second room was much better!
8.0
Bed is comfortable and the hotel was quiet even for being booked with little league baseball.
7.0
beds very comfortable, clean, waiter at breakfast room is exceptional, she’s very attentive and quick, we loved her costumer service skills, also front desk people.
the smell on the rooms, I think is carpet
4.0
It was a nice hotel
The maids knocked then opened out door immediately 4 times in the morning even though we were still in the room.
FAQs
How much does this hotel cost compared to others in Urbandale?
The average price for a rental in Urbandale is $182 per night. This rental is $111 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Holiday Inn Hotel & Suites Des Moines-Northwest, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Holiday Inn Hotel & Suites Des Moines-Northwest, an IHG Hotel. Enjoy the water!
Is Holiday Inn Hotel & Suites Des Moines-Northwest, an IHG Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Holiday Inn Hotel & Suites Des Moines-Northwest, an IHG Hotel?
We found 12 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen / kitchenette, and internet / wifi.
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