1-The reception staff are excellent. I congratulate them for their diligence in their work. 2- parking

There is no fan in the bathroom. The room, due to the humidity, is like a duck cage. I'm sorry, but this is my view of what I felt in the room I hope to fix that in the future.

Room cleanliness

No free breakfast

Everything was excellent I loved everything about it

A really nice with a great pool area and was also close to the beach( 4 miles ). Staff was very friendly and accommodated us well, even though we arrived very early to check in time. If I was ever in Hollywood again I would return to this hotel.

N/A

security guard stocking walking up to my vehicle lady at the front desk over charging my card when I have a reservation that said $76 the lady in the diner fixing half portion breakfasts pancakes taste weird AC did not work for a whole day and I paid they hesitated to give me another room someone came to lock the door as I was leaving

Nothing I wanna total refund

The cleanliness

Having to wait all day to check in

Very clean… Comfortable beds… Friendly staff

The restaurant closed way too early… And we went to order additional food and were told that the chef left before 10 PM

Having food available on the premises.

The room was very nice but I feel that the price was too high.

No breakfast early flight

central to my needs

wifi stunk you really need to upgrade wifi

Beautiful pool in a tropical setting, super clean, flawless service, surprisingly good food at the restaurant, prompt free shuttle.

I stay in a lot of hotels, year round, with my picky partner. It was such a relief that he could find nothing to complain about during our stay.

allowed early check in and the pool was a hit for the kids.

Really dirty. Our feet were black from the floors. The carpet in the lobby was near black. Everything we needed was broken. The fridge was so loud I needed to unplug it. The vending machines on two floors took our money with no way of getting it back. The laundry machines are rotten inside and out and half were broken. The dryer took 3 cycles and no way to clean the back up of lint. Asking staff for assistance with anything outside of checking in and out was a waste of time.

pool , food , service

nothing

Clean and spacious room

Mattress was sorely in need of replacing!

the parking lot and it safe.

Pay for the breakfast.

Breakfast included, close to cruise port.

Kind of wet carpet w humid climate.

It was clean. Staff was nice , especially Mr. Raymond, waiter, and we felt comfortable.