I booked it last minute while landing and I needed to be close to the Westfield mall/and my mother’s house…so the location was ideal was a 5min walk to the mall. I liked the free breakfast (however there were roaches running around)…free wifi was suitable My son enjoyed the pool area…despite it being dirty

I usually DONT leave reviews but this stay was warranted…I stayed 2 nights from June 8-10 in room 323…the room was visibly dirty with copper bits and beads and trash/hair all over the floor..there were liquid marks all of the walls (like a drink maybe exploded?)…I made mention to the staff/front desk man that my room was dirty and he said he would send someone up (morning of June 9th)…that never happened…I finally was able to track down housekeeping on my floor and she expressed to me that my “dirty” room was not on her list and proceeded to give me the vacuum and mop to clean the room myself….AND I DID (I have an autistic child and the dirty floor with the sharp copper wires was unacceptable)…the room/walls everything was disgusting and dirty. There were actual roaches running around during breakfast near the food counters and we decided to skip lol. The pool (even thought my son had fun) needs to be cleaned and filtered better)

Location

Warning!!!! Do NOT stay here! Major SAFETY issues!!!!! There are scams going on here to rob you or worse take you or your kids for sex trafficking. Our room was at the end of the hall, the lock was removed from the door, the peep hole was covered up with paper shoved in it and the phone in the room was cut. The phone cord was cut, not pulled out of the wall, but cut. When I brought this to the front desk and told them I felt like we were being set up and this was a major safety issue. It was a non-interested attitude from the front desk person. I feel like there is some staff coordination here with this. He immediately let me out of the booking. While he was doing this, was also texting someone as we were leaving. Do not stay here! I feel like this could have been a trafficking grab. In the process of escalating reporting of this issue.

Nikki at check in was wonderful. Very helpful and provided great customer service.

We liked everything. The air conditioner leaked in the evening which we told them about and it was repaired in the morning. No issues.

Good value, clean and good service in a good location.

Großzügiges Zimmer

Nicht top sauber, etwas in die Jahre gekommen, Frühstück nicht sehr gesund, Preis für die Region ok aber an sich schon etwas teuer

The price of the stay and location

The staff wasn't to friendly, room wasn't to clean, I saw roaches crawling on the table and the hotel didn't even have soap in the room.

Ubicación

Tenía cucarachas, camas no confortables

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