Clean clean clean!

The hotel is in a great location for visits to the Biltmore. The breakfast is one of the better ones I've ever had at a hotel and the lady running it was exceptional. She was constantly cleaning, restocking and assisting people.

The room was beyond worn out. The carpet was frayed completely through going into the bathroom and was overall worn out. The staff was efficient but not overly outgoing or friendly.

Location

The staff, the manager of the day during our day was so rude. I signed a consent for a non-smoking room. And when we arrived at the room, its stinked and smells someone before us smoked pot, it was terrible smell. I went down to ask for another room and the manager told me, they are fully booked and told me that if they can’t find a vacant room for us they will cancel our booking and refund my money and that what almost 8pm. He was so mean. That’s ridiculous. I asked for compensation if that will happen and at the end he changed our room. However, the communication was so intense. I won’t stay on this hotel ever again. No consideration, so rude! 😡

We picked this location as a meeting spot for family. You can walk to Texas Roadhouse and there are other restaurants close by but it is a busy road. Nice pool and hot tub inside, and the breakfast spread was better than others I had recently.

N/a

Clean and the hot tub was nice

Bed was not that comfy

Breakfast was plenty and with options to choose

Waffle maker, bacon and eggs

Room was toooo small for the large amount of guests wanting to grab breakfast. Only 1 syrup bottle so you had to search tables to see who had it on their table.

We were given a free upgraded. Staff was friendly. Room was clean.

Breakfast was lukewarm at best.