good location. clean rooms

ph levels not at correct levels in pool. way too much chlorine. breakfast was advertised as starting at 8am on a Sunday. at 815 the food was just ing coming out and it was lukewarm at best. breakfast staff was rude

The location, the pool.

They advertise breakfast online with your stay if you pay extra, but yet they don't have it in this particular location.

Room and free parking

the breakfast was just ok.

Almost everything.

The fact that a breakfast was not included. It took almost 2 minutes to get hot water to the shower.

I really liked the hot tub, the room and the lady i see at the front desk is always so nice and sweet!! All the staff has been wonderful!

The lack of professionalism and customer service has taken over my attempts to stay here again. Staff had worked with me when accommodating to my situation and later contradicted what they had previously been doing. Seems like the staff aren’t on the same page, lack consideration, and simply have no real customer service values. I trusted this location and they ruined that with contradicting themselves on their own policies. This is an example of how to NOT run a business.

The staff the 2 little ladies at work 1st and 2nd shift was awesome the weekend focus was just as good

The price was a little too expensive for me but I went on and did it anyway because I had to be where I needed to be

The room was clean and nice. Bed was very comfy.

where we arrived, I pulled my truck under the canopy to check in at the main desk. I got out of my truck and stepped on the tile and immediately fell flat on my back. There was a few inches of slush under the canopy. No one has shoveled in days apparently. I was soaking wet and hurt myself. when I mentioned it to the staff member he replied “ oh sorry it’s a little slippery” never asked if I was ok. Also, we traveled from Michigan and were hungry when we got there. website said there was a restaurant and lounge. Nope!! it was closed. Got another “ oh sorry” No staff. The room was great, location was what we needed but the night staff may need a little customer service training

it was clean and comfortable

there was no breakfast and they bragged about a warm cookie when checked in, none offered. Bottom of back of bathroom door was in need of bad repair.

Good!

the front desk staff the first night and the second morning were amazing!!

we had a very dirty bathroom the first night with hair in the shower and a used contact lens on the floor. The window curtain was broken and there were no ventilation fans in the bathrooms

The reception was excellent. The room was great. The bed , pillows and comforter were outstanding!

The shower drain was stopped up; could only get a very short shower. My wife couldn't shower at all. There was only 1 garbage can in room.

Love the friendly employees and the free warm cookies

Compared to my last year visit to this year I thought I was over charged. I paid as much this year for one room compared to 2 rooms last year.

We enjoyed everything about the hotel