Flemings Mayfair - Small Luxury Hotel of the World

Fabulous hotel in brilliant location

Beautifully decorated hotel and rooms. Room was very comfortable and well serviced. The staff were amazing.

The breakfast was disappointment in terms of choice and you had to pay a lot for extras which at some hotels in the same location would be included in the price.

Locations and room

The breakfast has deteriorated a lot. Things missing at the buffet. Shortage of staff clear

Beautifully located, a 5 minute walk to the palace and almost next to the underground. Both Guest Service and the Concierge were very helpful and friendly.

Upon entering the room we immediately realised it didn't match the pictures that were online with the room we booked. The room was older and much smaller, with just a bed and a cramped bathroom, missing any of the additional space or seats depicted. We immediately flagged this to the reception, who indicated that the pictures were of a much more luxurious room. We were asked to return the next day after breakfast (no apology), to speak to someone more senior about a possible upgrade. Upon doing this, we spoke to a pleasant staff member who explained they were fully booked and there'd be no possibility to change rooms. They were apologetic and tried to think of other solutions, but none of those suited us personally (ie a free drink at the bar, but we don't drink). Although guest service really tried here, I left dissatisfied with the hotel. In my opinion, this is really poor expectation management- you are promising guests something more luxurious than they get, something that could easily be avoided by just using accurate pictures. The room was still fine, but not what I expected. For the size and price, I wouldn't book this again and wouldn't recommend it.