Sofitel Xi'an On Renmin Square

This hotel was amazing, couldn't recommend it enough, staff was great making things easy for us as british guests, they upgraded us too and room was amazing. Didn't get chance to use other facilities like pool but highly recommend this hotel.

Faultless

The room service was good and the housekeeper was friendly and patient. Doorman/Bellboy helped a lot during our stay, however, forgot the names.

A kitchen staff sneezed in front of the cooking pot. It would be better to wear a mask and follow proper hygiene practices when handling food.

Excellent hotel and very good value

Nothing at all

The breakfast was good. The concierges were very helpful with organising an early departure and getting to a pharmacy when I needed it.

There were so many things that were disappointing from the start. Upon arrival, I was charged a room deposit double the amount of my hotel bill. The hotel is very dated and doesn’t warrant such a high deposit. The carpet in my room was old and stained. There wasn’t a proper coffee machine; only a kettle with coffee sachets. The water next to the kettle is not complimentary, as it turned out when I check out. As other reviewers have noted, the plumbing is poor. Each night, the light in the corridor came on by itself, waking me up. The walls to adjacent rooms are paper thin. I could hear sneezing and raised voices. I had booked this to have access to a pool; however, the area looked so worn out and uninviting that I didn’t use it once. The concierges and the restaurant staff were helpful and professional. However, one of the receptionists was rather intimidating and sharp. I booked this hotel on the basis of its 5-star rating; however, this must be based on its past glory and I would not come here again.