Holiday Inn Frankfurt - Alte Oper by IHG

Aside from the check-in issue, everything about the hotel was excellent! Comfortable, clean, quiet, and the breakfast was delicious! I'd be happy to consider this option again on future trips to Frankfurt.

The receptionist wanted to overcharge us by €50. At first, we could only pay by card, but then, when none of our cards worked on the machine, she said we could pay in cash (she'd initially said cash payments weren't allowed). When we asked why Booking.com had one price and she was asking for a different one, she said it was a deposit that wouldn't be refunded if we paid in cash. Finally, when we protested, she took the required amount without any extra charges. So be careful! Everything at the hotel was great, but I still felt like they were trying to rip us off. I'm actually glad now that the cards didn't work on the machine, otherwise I'm afraid there would have been more surprises...

Clean, modern, everything works, gym, great breakfast

Ordered an uber for €11. He turned up but cancelled then drove away. Hotel phoned me a taxi who had difficulty finding a straight forward address only 7 kilometres away. And he charged me €31! Would only take cash.

excellent location, opposite the Deutsche Bank building, in the heart of Frankfurt's financial district, comfortable rooms and amenities, very good breakfast and friendly staff

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Rooms were good

Gave room that supports accessibility, check in took 45 mins that's too long at 11pm