b_smart motel Landquart

The location for the train station and the facilities.

The lack of staff.

It's next to the train station and a 5 mins walk away from the fashion outlet. Really good alternative to staying in a hotel at St. Moritz. It's more like a self-service hotel, which i prefer.

You can hear guests moving around, but fortunately it went by quick.

Located right next to the train station (1 min walk). There is a Coop grocery store opposite the hotel. Good variety of breakfast items. Spacious room.

There is no reception and no staff on location, if you have an issue it cannot be fixed. Communication was not good as we found out our request was ignored. When queried, the reply was it was not approved. It would be good to have been told so we could have made backup plans. The shower in the room we had was completely blocked!

The price was ok and had free parking apparently. Breakfast was v good

The electronic reception touch screen was extremely frustrating as it didn’t work properly. Several people tried to tap to select different boxes but didn’t work. There was no option to select English or another language. I couldn’ do this on line via my phone as my phone service had stopped as Switzerland was not included. We couldn’t find the parking at their other site so. Contacted reception who kindly allowed us to park the motorcycles in the front section outside the front door and one bike inside. I reported the faulty screen. We had booked 3 single beds one of which was a sofa bed which was fine but there were no sheets or bedding left in the room so I had to contact the reception when we returned late that night, and they told me to go to a service room beside room 9 and get a duvet and pillow. But couldn’t find a duvet cover. Safe to say, we won’t be back and will avoid all hotels that have only an on line check in. Booking.com should also include this as an option in their filter when choosing facilities