Castlereagh Boutique Hotel, an Ascend Collection Hotel

Location fantastic! Very central to everything, plenty of restaurants and shops around. Room spacious, bed large, quite quiet. Bathroom a little dated but clean and nice toiletries. The lobby and bar had good atmosphere.

So much potential at this place. The front desk staff let it down. No info about the facilities, check out, luggage, etc. Everything just seemed like a bother, or they were stressed or uninterested. Your front of house need to be friendly, enthusiastic and helpful. House-keeping staff were very nice.

All very good, except rooms and bathroom very small.

Nothing really, staff very friendly and good location.

It was very clean and the staff were lovely

Great location. Our room size was fine and bed comfortable, but the bathroom was extremely old style - like old public toilets/nurses quarters from the 60's. Quite basic set up and vibe for the price.

Bathroom facilities in our room were average. Staff serving at the downstairs bar extremely slow, and restaurant did not deal well with dietary needs (required all people with dietary needs to sit together - which did not suit the group with couples etc). Also, staff offered us 'discounted' parking for $60 if we paid for our private secure parking at the hotel directly and they could verify it for us. When thought that sounded steep so decided to just pay directly at the parking gate. It ended up only costing $40. Disappointed at the supposed advertised 'discounted rate' the hotel was trying to sell.