Mercure Bristol North The Grange Hotel

Great for a party

Nothing

Great choice of breakfast items to suit all tastes...

Lovely location Great staff Lovely welcome Beautiful gardens Comfy bed Clean room

We were disappointed at what appeared a general lack of investment in what is a lovely building. Firstly the shocking condition of the curtains in the lounge area and rusting metal coffee tables along with some worn soft furnishings. We found several poorly maintained skirting boards along with some sections missing completely. Bathroom was dated and extractor fan not working. Having walked our dog around the lovely grounds we were disappointed with overflowing waste from all rubbish bins obviously not serviced on a daily basis. Having stayed at another excellant Mercure hotel in Exeter we felt this hotel was struggling and only held up by wonderful staff.

Bed was comfortable .

Breakfast was chaos ! Staff not easily identified as appeared to lack obvious uniform- hot food offering was poor - at peak time - 9am queues of people waiting for the hot breakfast buffet to be completed - ie no sausage or bacon available- for a long time, the layout is poor, queue for hot food in the way of the coffee machine and then when hot food finally does arrive staff are battling passed the hungry queue . I got up to get a sausage sandwich leaving my not yet started yogurt , slice of bread (for sausage sandwich) and coffee on my table and came back to find staff had cleared my table of the food and drink and the unused cutlery meaning I had to get up again to fetch more bread and cutlery - nothing short of a fawlty towers experience!! Organisation of breakfast - the layout needs to be able to accommodate easy access for staff to note foodstuffs area getting low and also to refill in a timely manner ! Room was passable , comfortable bed, dusty around bedside table noted as I moved the table to pick up my glasses i had dropped . Bathroom badly in need of refit - serves its purpose but tired. View from room to rear of hotel consisting of a skip and broken furniture- wasn’t expecting palm trees but this really looked poor and unkempt.