citizenM London Bankside

Fab location and very cool

N/a

Excellent location, super comfortable bed and great staff, specially SUKY!

Nothing

It is in a great location in London, facilities are in good condition and well maintained by the staff. The shower is great and the hot water supply is outstanding.

The room can feel cramped where the path between the bathroom and vanity sink are located

Location and super comfy bed

Stained towel, shower was falling apart, shower handle was leaking more water out of the handle than the head, some part of the room were chipped. Shower curtain was broken and somehow dirty. Tablet was chipped on the sides, quite dangerous. It was also extremely slow, luckily most functions had switches on the walls. No way to comment those things on tablet, or order of room service or other things. The communication over booking was bad - some AI bot, super long answers with repetitive and useless information just to find out I cannot be helped. Also, I was overcharged by Booking.com.