voco Makkah by IHG

Everything, from the cleanliness of the hotel and the rooms. Fantastic buffet service for breakfast and staff attitudes were exceptional. My 2nd time in Voco this year and the best hotel I have been to in Makkah

Customer ssercice was not okay.

After travelling with lots of stress, was allocated uncleaned room which I have video evidence

Value For Money is super. The breakfast is soo good. The room was very nice and big. Location is 7/10. Walking distance from Hotel Door to Haram around 22 min.

They didn't communicate the correct times for the bus accordingly we missed it several times and we had to take taxi instead.

Overall hotel is as rated. Its a very good 4 star with excellent facilities and staff. Asif one of the host teams was exceptional.

Shuttle service is a big let down, its almost a scam. There is a 10 minute walk to Haram from pickup/Drop off point. No management at either side, no queue system, staff fighting with drivers, drivers fighting with guests. Management of the shuttle near haram is shambles. We witnessed a stampede after Fajr, people trying to get in. Women and children pushed around. Then waited almost 1 hour in the bus. Best to drop off shuttle service altogether. Its not good for IHG brand. If you end up staying here, get ready to walk as shuttle is hopeless. I am definitely not staying here. I suggest having ticketing system for queue management and first come first board system can be managed, on both sides. Teach people to stand in queues. Or drop it altogether and use buggies and carts which can drop closer to Al-haram Mosque. Buses get stuck during peak hours (Salah time) and can take 45 mins to get there or come back. Bigger buggies may be able to go straight to haram.