ITC Gardenia, a Luxury Collection Hotel, Bengaluru

All good

Overall wonderful hotel in a great location. Staff are super helpful generally. However breakfast is although a huge spread, the quality of the food is iffy. At times the scrambled eggs were dry and chewy, the dosa colorless and limp, the chutney was mainly water. A surprising thing for this property since it’s otherwise stellar. And in a city like Bengaluru, it’s a shame to have a poor meal in a classy hotel when a smaller establishment offers hygienic, cheap and delicious fare.

Good property, clean, airy feel, staff trying their best but ITC/Marriot need to provide more training at all levels.

Simply superb! The front office staff, cleaners, concierge and the gym + pool instructors were all spot on. Only improvement will be to the Pavillion Cubbon restaurant staff. They were all over the place and needs more customer centric attention across the restaurant service. Food was fantastic with a lot of multi cuisine varieties, local delicacies were delicious. Overall, a very good experience with spacious rooms, bathroom and Wi-Fi facility. Definitely will recommend this hotel.