Embassy Suites Syracuse

Great property. It was actually a joy to overnight at this property!

Great happy staff that we're overly helpful.

Overall the hotel is very nicely maintained. The foyer and restaurant/bar areas in particular are the best parts. The fitness room is also a nice size and very convenient to be open 24 hours. However, we were not as happy with our room. We arrived later than check-in and although the hotel’s website indicated it was renovated recently, this did not include the two rooms we were given. Although I had requested a higher floor and quiet room I received a lower floor above the patio and electrical unit which droned all day and night. Apparently the hotel was at capacity and we were given the last room which had a faulty light in the bathroom. When I called for maintenance they had no one on staff to fix it and offered a 2nd room beside it? It was not well maintained - stained carpets, shoddy carpet tape, holes in washroom wall not patched up, shower soap dispenser holder not replaced, stains around toilet, bedding that did not fit mattress and we were forgotten when we asked to have our room cleaned while away. Unfortunately, it all seemed we were not very welcome coming in later than check-in.

Great stay at this hotel, booked last minute on our way west. Omelette breakfast bar is a great touch. Would recommend.