El Dorado Casitas Royale, All & More Inclusive - Adults Only

Our 2nd time to this resort. The service, staff, food, and grounds are amazing. This is an older resort. However, it is very well maintained with mature landscaping. We will be back.

The food was not that great.

Everything was amazing please

This resort has changed ownership since my prior two visits and unfortunately was not what I expected. They are into the hard sell for memberships which I had not experienced when Karisma owned the property. An hour turned into two and they acted like commission only car salesmen. Even at checkout they tried to sell us a discount return visit. We tolerated the sales pitch in order to receive credits toward spa. The staff was amazing. Special thanks to Erika who cleaned our rooms and Manuel who was the bartender at our pool. Two examples of the incredible staff. The resort was showing wear and tear. I could see daylight through my door where slats met the frame. The closet doors had mismatched handles and did not close. Door jams needed paint and thatched roofs were worn. The legs in the pool lounge chairs were loose. The food was good and we enjoyed our meals. Room service was prompt. Upon our return home I have received an email and phone calls telling me I owe them money because we received too much of a credit on our spa treatments. The credit was for sitting through the sales pitch and clearly said $1500. $500 per person. They are saying it was $500 total. Unfortunately I did not take a photo of the document but I am not paying anymore for “their” error. My suggestion for anyone going to El Dorado is document everything and take pictures of everything they give you. I will probably not return unless ownership changes again.