Mercure Melbourne La Trobe Street

I didn’t have breakfast

N/A

BED WAS SUPER COMFORTABLE!!!

None

convenient location for our trip purposes

Cleanliness

I tried calling the receptionist four times at different times throughout the day, but no one answered. I needed information about the parking options and flexibility available so I could plan my visit properly. Because I couldn't get through to anyone, I had to leave my car at the station, which was not my preferred option. When I arrived at the property and asked why no one had answered my calls, I was simply told that everyone was busy. In my opinion, this is not an acceptable level of customer service. It gave me the impression that customer concerns were not a priority. The lack of communication caused unnecessary inconvenience and forced me to change my plans. What disappointed me most was that no one offered even a simple apology. A sincere apology would have made a significant difference, but unfortunately it felt as though no one really cared about the inconvenience caused.