Hilton Cologne

Breakfast, Friendly Staff, Great Location

Nothing

Location was amazing. Hotel was clean and tidy and the lobby bar was really nice.

At 3pm our room still wasn’t ready for us at check-in. We had to wait in reception. The staff didn’t seem to care or offer us a drink in the lobby bar or anywhere else to wait. The lifts were slow, and the hotel was a bit “tired” overall

bed was very good

all good

Very Central Location: right round the corner from the majestic Cologne Cathedral and just 5 minutes walk to the Train Station. Very welcoming reception staff speaking rather outstanding English. Very Good Spacious Shower.

No porter service on arrival and had to make our way with our luggage, to the room, on our own. The Room was rather dark with low internal lighting and hardly any external natural light. We actually went for a room upgrade but we got a third floor overlooking the internal courtyard. Furnishings, though in good, functional state, look rather dated and apart from an empty minibar, a safety deposit box and an electric kettle, that was about it. Toiletries and amenities were very limited and hardly ever replenished (for example we had to ask for shower caps and a shower gel refill). Surely not the standard expected from Hilton. Same goes for the breakfast: at times it can get pretty chaotic - 8am onwards - with hardly any tables available, shortage of plates & cutlery and a long time to replenish most food (or even twice the cooking station being closed). Whilst local restaurant staff seemed stubborn, cold and unresponsive, foreign members of staff went out of their way to help out and assist at all times. And by the way, getting a hot chocolate from the bar after 9:30pm is impossible - "the machine is switched off" Again, not what you'd expect from a Hilton!