The Biltmore Tbilisi Hotel

Everything.

Nothing.

Location

The Main Street for the entrance was under reconstruction..not convenient at all

The size and the view.

Hotel bathroom had empty shower gel and no lotion

The hotel is in a very good location, situated on a nice street with many cafés and restaurants nearby. It is only a 5–10 minute drive to the Old Town, depending on traffic. The rooms are clean and well-designed.

Staff should receive proper training in hospitality. From the security at the entrance to the housekeeping team and the lobby staff, the overall experience was very poor. The staff member at the lobby felt very mechanical—honestly, a robot might have been more cost-efficient. Similarly, the security personnel did not greet guests; there was no “hello,” “welcome,” or “have a nice day.” Despite the hotel’s good location, I would not choose to stay here again. There are much better hotel options nearby.