The staff was very friendly and nice. The room was exceptional. I really enjoyed my relaxation.

I found a rodent in my room 

Estrutura. Gentileza de alguns funcionários. Tamanho do quarto. Micro-ondas e frigobar. Café da manhã excelente e ótima localização. Gostamos muito do hotel.

As toalhas eram retiradas e devolvidas sempre em quantidade menor todos os dias. Limpeza do quarto poderia ser melhor.

Loved the fridge, microwave and Keurig coffee machine in the room, which was spacious. The shower was fabulous too, a good jet stream going, I didn’t want to get out. The staff were very friendly and helpful and the inclusive breakfast very handy. What I was more chuffed about as a coffee-holic was the fact that there was free hot coffee in reception any time of the day or night with selection of milks or creamers. This was extremely welcome. The property is also a short drive away from my favourite shopping place, the Mall at Millenia (which has a Cheesecake Factory in it - double bonus)! Also the hotel was very accommodating when I arrived earlier than the official check in time, this was very much appreciated. The other thing that made my life easier was carts or bell boy type carts in the hotel foyer which made taking the luggage up to the room a breeze.

The only thing I really missed in the room was not having a chest of drawers for underwear etc, this did seem odd to me but maybe it’s a British thing. Also the area might not be suitable for some as near quite a busy road but for me this made getting places very easy.

The personal at the front desk was extremely welcoming, really nice, friendly and even game my baby a goodie bag for thanksgiving. Really nice products at the bathroom and I really liked my breakfast.

Rooms are quite small but they are fine.

Close to universal

Couch mattress had blood on it and smoke alarm kept beeping all night but they did fix both situations right away

Very professional and friendly staff

That we couldn’t bring any drinks around the pool area

Breakfast and beds

Fence around the pool needs repair.

very close to universal studios

value price brings a few guess that normally would not be at a higher prices location