Excelente Location, friendly staff

Pool is not great thing. Play room was closed

Su ubicación

El acceso al wifi, y el no poder disponer de 3 camas en la habitación

The location was excellent, it was very easy to get to the hotel. The room was vey big and the bed was vey comfortable, and I liked the little afternoon complimentary drinks.

The hotel was "almost" at everything, but the level of service and customer experience were not worth the price, and left a lot to be desired. As one example - we were celebrating our 20th anniversary, which I let the hotel know, but they did not bother to write it down anywhere, when we were not best pleased that the room was not ready for 4 people even though that is what we ordered (2 towels for example) and re-told them about the anniversary they again did nothing. And when eventually someone knocked on our room door at 9pm with a plate with 4 pieces of chocolate, they had our name misspelled!

La ubicación

La habitación es continua y se escuchaba todo lo que los huéspedes de la otra habitación hacían o escuchaban. No pude descansar para correr el maratón ni después de haberlo corrido. Para lo caro que es y no poder descansar no vale la pena.

Al lado del centro

Todo estaba muy ok, todo me gustó

I must say that the staff exceeded my expectations in every way. Regardless of the time of day, every member of the hotel’s team wore a warm smile, extended a friendly greeting, and engaged in delightful conversations. It was truly heartwarming to witness such a dedicated and experienced staff handling front-facing roles.

While my stay at Marriot Downtown CF Eaton Centre was filled with many positive experiences, there was one aspect that left room for improvement - the breakfast menu. As a long stay guests, I found the limited selection of breakfast items to be a bit monotonous, and I believe a few small changes could enhance the overall dining experience. I understand that maintaining a consistent menu can be efficient, but offering a few rotating options could go a long way in ensuring that guests enjoy their meals throughout their stay.

It’s rare to encounter a team of professionals who consistently deliver exceptional service with such warmth and enthusiasm. The staff at Downtown Marriot CF Eaton Centre, truly make it a standout destination, and I look forward to returning to this remarkable establishment. Kudos to the entire team for setting a benchmark in hospitality. Thank you for making my stay unforgettable!

Overall, my time at the hotel was fantastic, but I believe a few adjustments to the breakfast menu would make it even more appealing to guests on extended stays. I hope the hotel management considers these suggestions to enhance the dining experience for future visitors.

As we only had an overnight stay we enjoyed the central location and a walk down to the Harbour. The reception and staff were excellent and helpful

No issues at all.

Location

Our room was too close to the elevator

For an hotel downtown Toronto with a clientele of businessman, I found "cheap" not to offer free WI Fi !!! (They must need more money)

Lovely and spacious, staff very attentive

Swimming pool was more like a pond

The location was good-- a 20-minute walk from the harbor, CN Tower, and many other sights. The beds were very comfortable, the rooms were quiet, and above all the staff was extremely friendly and courteous.

The hotels rooms themselves and the pool area seem pretty old. Our room, a king suite, was in sore need of a refresh. Lots of scratches and stains on the furniture and a lamp was broken. The pool area is also worn. At CAD 500-800 per night, you would expect a bit more attention to property upkeep.

Extremely helpful staff and excellent location

Amenities are getting old and very little complimentary items, especially water

Great staff, little touches to make guests more comfortable were much appreciated e.g. bottles of water when checking in, teatime treats in the lobby area. Lovely breakfast buffet with extensive options for all. Would definitely recommend as well as return.

The buffet breakfast and informative staff

Room needed more cleaning, several times the carpet even though vacuumed had items that stuck your foot. Also I expected more toiletries in the room beside soap, shampoo and conditioner. In other Marriott hotels more were given.

No furniture / chairs on the terrace.