Bobo Haydar FREE LONDRY SERVICE

The owner boss is helpful, reply the msg quickly and can speak english. Have air-condition is running good, kitchen, shower room with hot water etc.

the dorm room is in the basement, just is not my favour. Actually, everthing is fine.

Clean, close to places of interest, friendly staff.

Kitchen need some new pans

Really nice location near the old town. Also the owner Bob is really helpful :)

The bathroom could be a little bit more cleaner

The breakfast was very good, and the location was convenient for exploring the city.

On the second day, I was moved to a different room for what seemed like business reasons — even though there are separate male and female rooms, they use them according to demand, which negatively affected guest comfort. The first room was much colder than the second because the heating was broken. I also had problems with the laundry service, as I was told it would be ready at a specific time, but it wasn’t. The bathroom was always dirty, and there was no toilet paper, which I had to request. Breakfast can only be consumed at 8:00 AM, and the owner knocks on the door to wake you up — not ideal if you like to sleep in. They should offer a flexible breakfast time slot like most places. Due to all these issues, I couldn’t enjoy the city as much as I would have liked. The owner could improve their attentiveness and guest care. Thank you for your reply. I accepted the room change only because you insisted via my personal phone, and I had to return to the hostel mid-day, which disrupted my plans and enjoyment of the city. Having separate male and female rooms means such changes should be avoided, or done only when rooms are empty — asking for permission doesn’t make it acceptable. You told me the heater was broken, so I could not adjust the temperature, which is contradictory to your claim. Offering free laundry for the inconvenience is appreciated, but does not replace proper service. Being woken up for breakfast is not standard practice, and limiting it to one hour is inconvenient; flexible hours are normal. The bathroom was not clean that day — you admitted having a personal appointment and unable to maintain it. These issues are not about luxury, but about basic hostel standards. Instead of defending each point, I encourage self-reflection and improvements. With better attention to guest care, your hostel could truly provide a positive experience.