The room was nice

There was no staff. No service. Low offer for Breakfast

The staff was very helpful and friendly! Kids absolutely loved the pool. The room was very spacious and comfy.

We did not have access to the rooftop. They did not have kid friendly cups during breakfast.

Emplacement super, piscine top, salle de sport bien, personnels agréables, propre et calme. Et magnifique vue sur le loop.

Déjeuner pas trop varié mais dans l’ensemble c’est très bon

The staff was very kind and helpful with a booking.com issue. They adjusted my reservation dates without issue. The hotel is also very clean and modern.

The breakfast was very chaotic. They ran out of silverware our first morning for quite a long time. Eventually a staff member brought out disposable silverware. We also got a made to order omelet but it was undercooked. This wasn’t a deal breaker for us, more of a bummer.

The location is fantastic! Views are magnificent. Plenty of space for a group or family.

Breakfast was terrible. Most of the “hot” food was not hot. Cold food was stale. Continually out of coffee. Trash overflowing in dining area. Staff was not friendly or attentive.

Friendly staff, lovely people! Great breakfast

I didn’t like how unclean the rooftop patio area was. The seats were dirty.

We really loved the room we got, it was perfect for a group of 4! Two queen beds and a living room with kitchenette and couch. It was clean! There was free breakfast included which was pretty good and a really nice rooftop area you can hang out and. The location was great! Close to so many things you could want or need to visit in Chicago.

Nice staff, wonderful room

We were told that breakfast on the weekend ran until 10. We arrived shortly after 9 and there was almost nothing left. Breakfast staff said it over at 9. Very frustrating! Also a chair I sat in had an exposed piece of metal that sliced my leg. I washed and bandaged the wound and a staff person removed the chair. It was NOT a good morning.

Amenities and bar

Breakfast was completely wiped out. No silverware and only eggs were available

Location. Perfect for attending a concert at United Center.

Our room was not ready upon check in- staff made us wait over an hour. They “compensated” is by giving us drink vouchers to the hotel bar that was closed.

The staff was exceptional! Especially the man who checked us into our hotel! It’s awesome to be treated in such a positive way right away to set the mood straight away for how your stay is going to go! And the man who checked us in was in such a good mood. So smiley and friendly!

Food was not great. Pool was average.

Not got breakfast

everything. great service and food

I loved everything

The location.

The pool was only 3 feet deep all around. The microwave was missed during the last stay as when I open to use it on the second day, there were old food dried up splatter all over it.

Breakfast was great.

The parking was rough. Breakfast should be til at least 9:30, busy day, hard to be up, ready, and down there before 9 each day, especially with kids. Coffee too hot, need sleeves terribly. Flavored creamer option would have been very nice. Add to the advertising that the microwave is a convection oven and that there are dishes/pots, would have been great to know ahead of time!

it was well kept, close enough to transportation

The proximity to the United Center, and the layout of our room, nice sized kitchen too.

Lack of parking, continental breakfast was mediocre.

We only stayed for a night for an event we were attending in the city. We loved everything about our stay! The check in and checkout was easy, the staff was friendly and helpful, our room was clean. The location was perfect and they are dog friendly. We brought a long our dog and she even got a treat at check in. The breakfast in the morning is convenient and it's also very nice to have the bar there inside the hotel. Will stay again. Highly recommend!