Ibis Brussels City Centre

Lage, Sauberkeit, Frühstück

Parksituation bezüglich Kosten

Wanted cheap 3 night stay in a quiet decent hotel and that what I got. I liked the self service breakfast set up as usually like a simple no-fuss breakfast.

Could have been made more obvious how to make the lift move as any instructions aren't very clear.

alles Nötige vorhanden Fenster im Bad, ruhige Lage

The location is near to subway station and near to the best places of the city. You can walk from the hotel and visit the most interesting points in the city. The hotel looks good, clean and fancy.

We had booked two rooms for two people each, with breakfast included as confirmed in our reservation. However, upon arriving at the hotel and proceeding with check-in, we encountered a completely unexpected and frustrating situation: when inquiring about the included breakfast, the reception staff abruptly informed us that we were only entitled to one breakfast per room and that we would have to pay 30€ extra for two additional breakfasts. This was completely contrary to what had been guaranteed when making the reservation. In the end, we decided to each consume three breakfasts during our stay as a way to assert what had been initially promised to us and to emphasize the importance of seriousness and transparency in hospitality service offerings. This lack of transparency and poor customer service from the outset of our stay left much to be desired. Not only was the promise made in the reservation not fulfilled, but we also felt as though we were being treated unfairly from the beginning. Based on this experience, I would not recommend this hotel to those who value proper and honest customer service. It is preferable to seek more reliable and consistent alternatives to ensure a stay without complications or misunderstandings.