eveything is good.

goood.

Near to shops bars restaurants and attractions

Nothing

The location of Novotel KL is excellent. It is close to the Pavillion Mall and other central areas but quieter. The staff were very helpful, especially Sharif who was always courteous and friendly. We were fortunate enough to be in a newly refurbished room that felt modern and clean. We loved the filtered drinking water that was available and more than adequate toiletries especially the Body Wash. We didn't take up the breakfast option as surrounding food courts and restaurants in Pavillion were plentiful. We will stay here again if we return to KL in the future.

We felt we had everything we needed in our room. Perhaps there could have been a clock in the room and more spacious room options. We were lucky to have booked the Executive King which was 32 m2 which was just bordering on 'tight' to accommodate 3 people. Nonetheless, our extra bed option was fulfilled and everything was pretty seamless.

اقامة جيدة في النوفوتيل فريق العمل ممتاز جدا ولديهم حسن تعامل واستجابة الموظف ( شريف وشهيدة و مايزونة و آني عامل المغسلة وبوتري استقبال المطعم ) جميعهم ممتازين وكذلك امن الفندق الشكر لهم جميعًا.

اجهزة النادي الرياضي قديمة تحتاج الى تغيير وكذلك ثلاجة الغرفة لم تكن تعمل بشكل جيد مع اني لم احتاج اليها كثيرا، المياه من خلال فلتر لا يوجد قوارير ماء والمرحاض في زاوية ضيقة بجانب الجدار.

Our room was in excellent condition. The pillows smell fresh and crisp linen, the carpet hadn't smell of such old stuff, in short it was very clean. The toiletries or amenity kits were in huge bottle like 400ml each for lotion, shampoo & conditioner. A sumptuous selection during breakfast. The location is great, very near and accessible. Thank you Novetel for a good experience.

nothing

horrible service, bad hotel, smelly, service is done by unhappy staffs and not trained ones. Manager is a disaster. Don’t stay here. There are other options around

Located right adjacent to Pavilion. Friendly staff. Comfy bed.

Nothing in particular.

The location is great, situated between the Petronas towers and the Bukit bintang area. Staff were so helpful and friendly. As I signed up to the Accor Live Limitless membership on checkin, they upgraded my room to a floor 24 room, and I also got a free drink at the bar. Pool was great too.

Nothing

Cleanliness and convenience

Na

Very good location

Room service need to improve

great place to relax in the heart of KL. If you plan to visit different cities in Malaysia, make this hotel the last station so you can relax.

NA

Great reception staff in Farian - very welcoming and attentive! The breakfast was very good- great fresh produce- nice ambiance and Herman made our expresso coffees perfect! Concierge attendant Sharif assisted with transfer to airport- lobby was comfortable!

Location, breakfast, staff …… everything.

Nothing

The breakfasts are always 👌. I will come again just for breakfast 😋. The location is supercomfy for shopping, just 3 minutes walk to Pavilion. Cleanliness and water filter are also good adds to Novotel. It was crowded during breakfast but the team of the hotel made maximum to manage all this starivng people to get their coffee and all type of eggs in time...

Didn't discover

Location, hospitable

I don’t have any dislike

Near to the shopping centre .

everything

the pillows

Perfect location, service is great, they arranged early check in for us. Good breakfast with a nice choice every day (I especially appriciate fresh teh tarik and prata in the moring). Room was very clean and comfortable, everything worked well. What I really like is Novotel provides privacy to its guests and does not bother them in vain.

Thank you for entertaining my request to have connecting rooms. We enjoy the strategic location, rooms, and breakfast. We will definitely stay here again. I have recommended this hotel to my friends and my family because I think the price is reasonable for the value you get.

great location, good rooms.

nothing

Location

A perfect suite! All was quiet and clean. The breakfast was excellent!

Nothing!