The location and the room size. We were given a room at a higher floor and we could actually watch the sun rise from the room balcony. There are a lot of eatery choices around the area. Also very convenient to take the subway/MRT.

Nothing I can think of.

The room is a standard hotel room. location is good with the "small scale" shopping mall with MRT which can travel to elsewhere.

the room rate is overpriced. For those who do shopping in Singapore, most probably not a good option because you wont stay in the room for long. Besides, this hotel not really kids friendly. There is no playground or room. The hotel room is like a maze especially 25th floor where the north & south tower connected. should have better sign to show where is the escalater.

O hotel está em instalado junto a um Shopping…sua localização permite visitar os principais pontos turísticos a pé. É muito confortável, o atendimento é primoroso tanto na recepção quanto no “concierge”.

Excellent

All good for me

I like the location, the facilities, the smell of the interior, the view, the closeness to the restaurants, closeness to the underground aircon walkway that leads me to diff parts of Singapore.

Nothing.

Location. Shopping facilities.

The pantry is old fashioned. Noisy when opened. Dangerous to small kids esp the water dispenser.. Bathtub is dusty.

Spacious room, convenient location, good breakfast

A bit crowded at breakfast

Location!! Easy access to MRT and great variety of affordable food to suit the whole family.

Nothing

Location is great

Staff was not too helpful during checking with multiple members

The location of this hotel is amazing!!! you couldn't ask for anything better - right above a food court with a supermarket and chemist and only a few steps to plenty of shops and the subway. The buffet breakfast is to die for!!!! We were so impressed with the selection on offer as well as the price. There was more than enough for both adults and kids. The rooms are beautiful with automatic curtains and lights with mood lighting. The bath is massive and very inviting. The staff were sensational and we certainly put them to the test a few time.

The size of the beds are very small - even though the say 'double' you would be lucky to fit 2 adults in them. We stayed as 1 adult and 2 kids so I shared with my youngest 11 year old and it was a squeeze.

I was upgraded to a suit & attached room. The room size was big . The location of the hotel is great (attached to a shopping center and MRT). The service was quick.

The check-in and check-out processes were very lengthy.

Greeting at reception from check-in, general enquiries to departure was exceptional. Concierge handling of hotel car to the airport on departure faultless! What really stood out however was the attentive nature and genuine helpfulness of the staff on the phone in Housekeeping (Royal Service I think the hotel call it). Definitely worthy of its name.! Anything I asked for or requested was handled efficiently, politely and quickly. Simply brilliant!

Prego. Food in Prego Restaurant was of an exceptional standard. Taste and presentation excellent. Unfortunately, what contributed to my overall dissatisfaction was the bad service. My female server had attitude and was non attentive. I ate late in the evening and ordered just a main course and a glass of wine. Waited 20 minutes for the meal which was fine but the wine arrived after I had completed the meal. which I then refused to pay for. The said waitress then shrugged her shoulders and had no further contact with me. She did not remove my plate nor asked if I wanted anything else. I ended up asking another server for my bill. I was sitting about three tables away from the server's station and while eating the said waitress was engaged with a rather heated altercation with another team member. Not what you expect to witness. I mentioned all this to the manager on duty when leaving and she handled the matter professionally, with genuine concern and sincerely apologized. In contrast the serving staff at breakfast were all exceptional on the two consecutive days that I ate. All were pleasant and very attentive, including management. Ante-Note Bar. Had drinks two evenings in a row. One drink first night and two the second night. Not asked if I wanted a second drink nor if I liked the drink. Little things were missing. Small napkin provided on first night . Had to ask for one on second night. When I ordered a second drink on the second night the first empty glass was taken away along with the coaster and nuts. Nuts not replenished nor new coaster provided for second drink. I also had the same cocktail both nights and the taste was different both times (made by different bartenders). On the second night I enquired how the drink was made and the bartender said they make to a formula. Obviously something was wrong with the preparation. Quality of drinks was good. Staff seemed rather apathetic and too involved in their own self importance.

Everything was great

Room service is fair. We needed a mop to wipe the floor and we called room keeping but no one came.

Location, decor, staff, check-in and check-out process, and great gym. Basic looking pool but Kids enjoyed it.

Was a little noisy when people showered in adjacent room

Low floor, dry sound of construction in the morning

Location and kind staff, very fast room service

None

Good staffs

No bath tub, no wash let. Poor wifi Bad view.

Nothing order room service very bad quality food

Nothing

Near to city centee

Costly

it was ok but nt 5 star.

the overall experience was just Ok not 5 star.

Very convenient location

I feel very odd we cannot use debt card payment with signature. The POS machine said out of paper but the staff said that they don’t use payment with signature which needs paper in POS machine and only payment without signature is accepted . The bank gives very low limits on payment without signature so the payment is very inconvenient for us.

Beautiful room, spacious and tastefully furnished. Nice couch and table to relax on a large and comfortable bed, very good bathroom/shower etc. The staff were friendly and helpful, a great location within walking distance to MTR, and waterfront, right on top of a food court, good restaurant options at the hotel/very close by.

For the size of the hotel the pool facilities are small so it is quite crowded at times. We still managed to get a sun lounger though.

The room is very well appointed, great modern, luxurious touch. Great views of Marina Bay, plus it has a balcony! Convenient location to get around. Nice, helpful staff.

Lobby looked tired. Pool area looked tired and small. Bed comfy but could be better.