Limpeza impecável. Quarto amplo e confortável. Cama e travesseiros confortáveis. Funcionários ótimos. Academia bem completa para um hotel. Piscina aquecida e coberta grande. Café da manhã muito bem servido, com opções a la carte incluídas. Hotel bem localizado, podendo conhecer as atrações a pé.

Comfortable, modern and spacious room Excellent buffet breakfast Central location close to everything we wanted to see (Royal mile, castle, musea) and well connected position (airport bus / tram, railway station) Quality stay

Perfect location, rooms comfortable. Air con is a little slow at coming on and the rooms are very warm but it was still a lovely stay. Friendly staff, helpful at all times.

On the spa floor, outside the lift was very dirty. Lose broken tiles pushed into a corner, a can of lilt, other rubbish that had been left which looked very untidy. The rooms being a little warm but it wouldnt stop me from staying again.

Even though the hotel was in the middle of a major renovation, the staff were able to assist whenever we needed Breakfast was good Room was decent

All good

Hyggelig, rent og ordentlig. God frokost.

Veldig kaldt på badet.

What an outstanding hotel. The staff were amazing, so friendly and welcoming. The room was fabulous. Very roomy with everything we needed. Comfy bed, blackout curtains, tea & coffee, free toiletries but to mention a few. The breakfast was all outstanding. My only disappointment was we couldn’t stay longer! But we will definitely be going back again, and take full advantage of the spa next time too. Location was also superb, literally minutes from the Royal Mile.

There was nothing I didn’t like.

Modern

Quiet location, stunning views, friendly and helpful staff, excellent pool and spa.

N/A

Great location. Big spacious modern clean room.

Lots of drilling noise during the day. Noisy bathroom door. Could hear the lift constantly opening etc from the room.

I have had a lovely stay no complaints except 1 the room advertised on booking.com for a junior suite was not the room allocated to me. I was disappointed that there was no separate seating area however this was the only complaint food was amazing staff were friendly and helpful facilities were amazing swimming pool was great would definitely recommend

We got into our room early . Pool and sauna facilities were good . All the staff were nice and friendly . Room was spacious and fresh. Towels were nice and bed was comfortable.

Hot breakfast wasn’t that hot and the potatoe scone was brick hard . Coffee was terrible but it was the last cup in the help yourself container . There was work going on somewhere snd the noise woke us up early. The tv next door was also a bit loud but luckily it didn’t go on late . We asked for the conditioner bottle to be filled but still none on the second day ..

Lovely big room, nice breakfast. Pool was a bonus. Very convenient for this part of town. Tesco express just up the road. Easy to get taxis

Still doing some building works on site. Lift slow

Habitación genial, ubicación muy buena, no probamos desayuno

no tengo queja alguna

Habitación amplia y limpia, con una cáma extra grande y cómoda. Ubicación justo al lado del parlamento escocés, a 5' andando del palacio Holyrood y a 10' andando del centro de la ciudad. Tienen el mejor desayuno que he probado nunca en un hotel, donde hay carta para elegir entre 7 opciones (puedes elegir todas las que quieras) y self-service con desayuno continental y escocés. No tienes que elegir entre una opción o la otra, sino que te entra todo y las ingredientes son frescos. El gimnasio también es muy completo y también tienen piscina. Todo incluido en el precio de la habitación. Además, también hay un Spa.

Llueve demasiado XD

Location

Not responsive on complaints

Location

I am disappointed that I cannot recommend this hotel due to major refurbishment work being undertaken which although is not seen, can be heard with drilling, sawing and banging heard from 7am throughout the day in your room. Staff were friendly however sadly a buffet breakfast is now available as opposed to table service, providing greasy overcooked food, and a wait of around 10 minutes for an egg order. Lastly, I was looking forward to a relaxing swim however was met with a freezing cold pool that certainly did not feel like a spa experience.

Very friendly staff, excellent breakfast, great facilities. Convenient location, 5 minutes walk from High Street and about 15 minutes to the train station.

The staff were lovely and the hotel was very nice. There was an issue with the speaker in the bathroom but apart from that the room was very nice. The breakfast was particularly delicious with so much choice!!

We were very disappointed that the pool was closed as we had booked especially for the pool and we weren’t told it would be closed. We would have appreciated a call or email to say it wa closed and/or a discount

Great location, very knowledgable staff

Nothing

Loved the staff all round. Very friendly and helpful. The room was a good size.

Pool and spa were closed during our visit. That was the main reason for us booking at that time. We weren’t informed of these being closed until very close to our stay. Also didn’t like the noise of the work that was being done.

Everything

Excellent location and facilities

Large room which we were upgraded to. With large bathroom great breakfast very friendly staff.

One thing the distance from everything

The big bed and views

The ground floor bathrooms need renovating

Amazing beds, modern rooms, showers

Reception staff pulling faces at my dad once he turned his back to her little did she know I was looking at her. No music in the lobby, cold reception in the evenings

Break with the grandson and mrs it was a great weekend away after the festivities...The staff and conserige team are amazing especially Donald the conserige he was very helpful and knowledgeable of the areas to visit....He is a credit to the company...

Donald was amazing! Pool area was great.

Food choice was low

Fantastic comfortable room. Staff very friendly.

Location, spacious rooms, comfortable bed, friendly staff

Pillows a bit too soft but that's only my preference

Great location for city.

Unfinished room

The staff are great. We originally had a standard room which was one that hadn’t been updated yet but there was a smell of smoke and reception upgraded us to a superior room which had been renovated. They were very helpful and prompt. Couldn’t have asked for more. The location is also great, 10 min walk to the royal mile where lots of tourist things are and plenty of bars and restaurants

The older rooms are run down but if you get the newer rooms they’re perfect

This property is within easy walking distance to the city centre, it is clean, the staff very helpful and the rooms had everything we needed.

There wasn’t a lot of atmosphere in the hotel bar for Christmas but that is not the staffs fault, we had stayed in 2017 at Christmas, there were games in the bar/lounge area which was fun but this maybe the after effects of Covid that they were not there this time.