Amazing view, great facilities and welcoming staff

Certain facilities were closed due to the expected weather, however the weather was just fine for a while and such facilities could be utilized

chambre avec vue confort et propreté au top. accueil personnalisé

J'ai oublié des affaires de valeurs dans ma chambre lors de mon départ et l'hôtel me dit que rien n'a été retrouvé. J'aurais attendu d'un tel établissement que les femmes de chambre rapportent les objets trouvés!

Best view Great service Outstanding food Amazing Transportation The hotel feels like heaven on earth

Place, staff, view

Prices high

View, facilities

The breakfast is a set menue, so boaring and limited. The room cleaning is very very very bad.

The view from the room was amazing. The service was exceptional.

The restaurants should be open for more days.

facilities, location and view and amazing

pricey yet still worth it

A good spa and nice views, many restaurants with variety of delicious food

For the price like that hotel’s room is quite simple, 4 stars like

Spa

Everything was perfect!

Always telling you that they don’t make a reservation for particular table and then you find out that it’s possible. If table is free on a breakfast they telling that it’s only for 4 people and 30 minutes later you gonna find that it’s a lie, and it can be occupied by 2 people Awful service and experience, one of the worst restaurants I’ve visited in the world. Spoiled all good things in hotel by restaurants behaving.

Also naked people in the spa, in the international hotel it’s insane

every thing was fine , it was the best hotel that i have been in Switzerland, I really loved and recommend, i would really thank Mr. Hietham who is working in Hotel he was very helpful.

Everything is good

room , view

na

lots of tourists with cameras in the pool i mean a LOT from other countries even with flash lights taking pictures from 9 to 12 and from 5 to 7 so no chance to swim outside at that time

the most amazing hotel to stay un the area. everything just perfect. thanks a lot

not applicable. I liked all.

Our stay was beyond our expectation. We have enjoyed our stay and we will be visiting this property again for sure. We had a lake view room. We have enjoyed a beautiful romantic night view from the bathtub.

The breathtakingly gorgeous views of Lake Lucerne and the mountains in the south. And of course the infinity pool and the affiliated facilities. All in all, everything is just wonderful about this amazing resort!

No, nothing! We loved it all!

location / swimming pool / view

Not much variety of restaurants (limitation of type of food)

it was cosy and very nice

The spa was absolutely amazing! And from the outdoor pool you had a beautiful view. The room we were staying in was stunning too. Also the restaurants were all quite enjoyable.

Even though our room as well as all other Hotel facilities were extremely luxurious and left nothing to be desired, I still found it to be a bit overpriced for what it’s worth. One of the reasons for that was the service/staff. It wasn’t up to the standard which you should expect at that price point. For example: Before we arrived at the hotel, we were asked if we had any special request upon our arrival. I told them we would like a warm cappucino on our arrival. They forgot and showed us straight to our room. Another thing was included services. If you’re paying this much money per night, you at least expect some services to be included. Like a glass of champagne at breakfast for example or some appetizers at the spa during the day. But all you really get that’s included is spa access and certain items on the breakfast menu. Lastly, on the last day of our stay we decided to enjoy the spa for one last time before going home. Sadly that was not possible, because they decided to start construction on something above the spa area and all we could hear during the whole day, while we tried to relax, was loud drilling and hammering. It drove us crazy so we left.