excellent restaurants, friendly staff, awesome spa

contacting me and friend several times to share the experience

The best hotel and service by far in my life

none

An amazing hotel on the Lake, exceeding my expectations and would highly recommend for a luxurious time away.

By far the best hotel I've ever stayed in. Staff was brilliant, facilities was exceptional.

The hotel is very clean and well taken care of. The stuff is very pleasant and feels like they sincerely love the place they work at. Service, food, cleanliness and customer orientation was on highest level possible. Bathrobes, towels, bedsheets were great as well. The wine list is truly amazing (with very reasonable pricing) and apparently the owner has a great collection of his own which is worth taking a look. Definitely coming back there!

The outdoor jacuzzi temperature was to low, wasn’t very pleasant being in there for more than a minute.

Every thing,Room,Pool,restaurant,break fast,Location….staff

Nothing

Stunning building and interior and even more spectacular scenery. Great staff - friendly, helpful and multilingual.

Although aware of food allergies and intolerances, didn’t really cater for them. Very limited choices if gluten and dairy are a problem. However food that was available was of a really excellent standard.

location facility service are all perfect

none

Kind, helpful and very professional staff in all areas. The Spa terrace is marvellous, as well as the See Terrasse, offering beautiful views on Lake Lucerne. The breakfast ist fantastic!

Location

TV not working well.

Everything is amazing. From the views to the suites and the food to the service, we were spoiled and had such a great stay. The facilities are great and clean. We especially liked that there were still some capacity restrictions (gym/sauna/elevator).

Nothing — literally everything is wonderful here.

The quality of the room was excellent - with beautiful views over Lake Lucerne and the beginning of the Alps. Hotel dining is exceptional with 2 Michelin star restaurants. The hotel spa is also superb with an outdoor infinity pool and jacuzzi, and indoor sauna, steam room and tepidarium. Staff were friendly and helpful.

Nothing.

insane and magic. infinit

the location and view even though it was my first time visiting the hotel the upgraded me and when I asked for a a late check out they accepted I really enjoyed my stay

nothing

amazing!