The Staff were great, the kids club was fantastic and the location was also very good

The food in both restaurants was boring, the drinks system where you have to pay for upgrades in an all Inclusive was not great. The drinks options for non upgraded members was very very poor.

food, always the same, no greek or mediterranean, only tailored for north/east Europe people

The rooms were great, modern and comfortable. It was always very clean and well maintained. Everything was very easily accessible and there was always something to do for all ages. We thought the food was mostly very good for an all inclusive albeit a little repetitive but it’s a massive operation so we’re of the opinion that a little understanding goes a long way. The entertainment was very good and the kids loved doing the disco every night.

The pool area WC’s could have been cleaned during the course of the day a little more, the floors were very slippery with my kids slipping quite a bit. We discovered that the spa/indoor pool WC’s were less used and so cleaner and we made use of that where possible. There seemed to be a lack of teaspoons at mealtimes which for little kids is a big need. Also if you got to the mealtime perhaps an hour or more after the start time often you’d have to wait for more bowls or plates.

The highlight for us was the amazing food; the flavors and variety were a delight throughout our stay. The room was immaculate and very comfortable, providing a perfect retreat after a day at one of the best beaches in Crete. Though the surroundings weren't particularly scenic, the warm water and abundance of comfy, empty sunbeds made up for it. We would highly recommend this hotel for a memorable and enjoyable vacation.

We encountered an unpleasant smell emanating from either the sink or AC, but upon reporting it, they took immediate action. The issue was thoroughly investigated, and to our satisfaction, we were promptly relocated to another room where the problem had been resolved. Overall, the staff's attentiveness to our concerns left a positive impression on our stay.

Self contained . Plenty of events organised for children. Relaxing venue when out of main season-

Nothing significant.

Everything was excellent. This was our third time at this hotel. It is ideal for kids.

Location was close to Chania Pools were amazing Restaurants were quite good - decent variety and decent quality Room was spacious for a family of 5 Snack fridge was convenient for kids

Room cleaning was decent but not amazing - for example shower gel and hand soap dispensers were not refilled for a while Distance from old Chania meant a 30min drive each way daily

liked the maissonete appartment; ideal for family. And the dark curtains for night where cool :) outstanding friendly staff in bars, Anzelika the best by pool

the choice for kids food could be better - soups made for adults, not good looking :) a bit more nicely served food could be for kids as kids eat “with eyes”. In the beggining of May, kids pools are still a bit chilly.

Very friendly staffs... Room Excellent and good view. We thank the responsible lady in bookings of hotel for the free upgrade. Breakfast and lunch or dinner were rich and tasted.. Gym it was convenient and excellent .

This hotel mainly attracts families with small children, where it is truly a paradise for them. As for couples who have older children or who are looking for quiet, I would suggest using the new wing of the hotel and the rooms on the first floor. As a friendly suggestion to the room equipment department, I would suggest slippers as well as tops on the beds available for couples and finally some bathroom amenities like Shampoo, Body Cream.

Location is great, sea is great, lots of activities for children. Large tennis near kids playground is a super idea, used daily. Guys from Spanish ERASMUMS programm were super friendly, made a good competition in beach wolley, good luck to them!

Food was average, breakfast fantastic, but lunch pork chops daily… Lack of simple, clean meat, time to time were chicken drumsticks, thats fine. Children pools were super cold, but noone told that they will be heated, so thats fine, just has to be taken into consideration. Towels they prefer to change once a week what was impossible in May - they cant dry overnight. But reception was helpfull and changed. But most important was smoking policy, like in deep third country hotel (nothing personal). Everyone smokes where they want, how you can call it a family resort if everyone is allowed to smoke EVERYWHERE. Me and few more parents had to ruin our days fighting with stubborn guests which answers were - we dont see a sign that its not allowed. Its culture, but anyhow, we had nothing to rely on when we asked to move away from kids. Kids disco in tent - 40% tables smoke there, disgusting.

Big comfortable beds, great facilities, tasty good quality food, live-cooking everyday, supermarket in the hotel with literally everything including clothes for children, shoes, fast WI-FI working everywhere including pool area and playground outside, car rental near bay, quiet area, surprisingly good coffee from espresso machines

Facilities for young children (under 5s), staff, room

Outdoor pools were cold in May

Lunch and supper were good. The animation and kids club was amazing. Kids' evening program with a mini Disco, clowns, and wizards is marvellous!

Indoor swimming pool. Most of the Customers do not take showers before going to water and ladies keep their hairs unlocked. As a result, in the swimming pool, there is a lot of hair, which makes swimming unpleasant. Smoking is permitted everywhere including pool bars where Kids Club is being held. Smoking among children MUST BE STOPPED. Hotel should arrange smoking areas, otherwise, it is not a FAMILY hotel at all.

Notting hotel was very poor most certainly not a 5 star

Food was terrible understaffed no communication paid extra for vip premium experience did not receive it facilities not clean this is not what the description says it is not a 5 star luxury hotel I have stayed in better 2 star hotels. Entertainment was certainly not what was described in brochure bar and all facilities closed at 11pm you can not get food or drink after this time it says snacks all day at pool there was no sort it was crepes that you had to que an hour for and that was with only 2 or 3 people queuing wouldn't like to see it in high season we paid extra for premium drink meaning branded drinks like 7up coke wines vodkas this was not the case. There was no table service it was free for all buffet couldn't get a drink at dinner there was no bar you could however get a beer that you could pull yourself which was not for everyone the al a cart restaurant was closed which we were not informed until we requested kids club was worst I've ever seen so unsafe kids left unattended not enough staff but what concerned me the most was there was a road the kids could just run onto as it was not gated or blocked in anyway I stayed with my kids for the duration as it was most certainly not safe to leave we attended once and that was it would not recommend this hotel at all. There was also no were inside the hotel that you could sit and have a drink it was just outside pool bar were it was all open so it was not warm you would need to pack jackets if you even wanted to sit and have a drink. When I did bring up these issues one of the mangers did come to speak with me but her only resolution was to offer me a premium cocktail which I had already paid for in my package which I found very strange.

the location and the north wing / the ocean views were beautiful. the staff at the dining facilities and the house keeping team were exceptional.

Disorganized check in. There was no one to assist with luggage upon arrival and guests were just asked to download an app instead of being given proper directions.

The sea view room was comfortable and clean. An amazing shower with bath. Some good bands and belly dancing for the evening entertainment. Some interesting activities in the day. Plenty of food and variety of selection in buffet. Service was good and quick when asking for blankets or to use the safe.

Occasionally had to wait for indoor table if going to dining room within first hour of opening and had to wait sometimes for plates and cups, though not long. Electronic door was puzzling to unlock and lock.

The Staff are the friendliest people you will ever meet. They made us feel welcome and included and were very attentive to our wishes. They also cater well for Coeliac people. Plenty of activities during the day and everyone always has a smile on their face!

clean and lovely staff

nothing

The duplex room was extremely spacious and very comfortable. We loved the multiple restaurants and food selection throughout the day. The Spa was amazing, my husband even fell asleep during his massage 🤣. The beach was great and very close to property. We also enjoyed the adult entertainment which changed each night. Highly recommend the VIP all inclusive package

Large apartment, 2 balconies, jacuzzi in quiet part of the resort.

The beach wasn't very nice. The restaurant was chaotic, the food was okay. Drinks in the all inclusive were terrible. Could be so much better with a little bit of effort. Should have an adults only restaurant, bar and pool area.

Definitely made for children.

The so called mansionerete si just a room, with extra beds at the top. It is not designed for anything more than a family of 4 and definitely shouldn’t be advertised as fitting up to 5 people. There is no space and comes incredibly expensive for what they offer. Surly not 5 star service.

Not much unfortunately

Not a 5 star hotel for sure!! Poor service, dirty beach, rude housekeeping, no dnd sign so constantly disturbed by housekeeping taking our towels but never bringing back replacements. Thin walls and very noisy in the night. Wouldn’t return and would not recommend!

so nice

so nice

+ location + friendly & helpful staff + great pool areas & pool bars + clean rooms

As a Swiss guy my expectation of a 5 * hotel / resort is a bit higher than what we got at Kiani Beach. For a 4 * hotel it would be ok to good, for a 5 * hotel it was poor. Too many little things were not ok. Just one small example (out of a longer list): running out of coffee spoons and coffee beans during breakfast times - several times! As guest of a 5 * hotel i don’t like to spend my time waiting in front of the coffee machine…

Breakfast was excellent lots of choice. A little disappointed you couldn't walk in local area from hotel.

No good walking other than short walk along beach

Location was quite, staff were really helpful and friendly. Lots of different areas and sunbeds to use.

No bus stop within walking distance. Food was good, but repeated itself.

Stuff was really helpful and nice. Pool area was great

Noicy

Love this place so much. Staff always friendly and very helpful. Food was delicious. Highly recommend this place.