bath tub and shower head - old and not comfy

The hotel is very unique and the staff are all so friendly and kind. They were very helpful! The hotel is in a quiet area and the building is beautiful!

Good location. Situated in a lovely building. The staff was welcoming and willing to provide help and information.

The breakfast is not at the hotel, but the place they send you to is really great. Lots of parking around the hotel on the weekend.

The rooms need a renovation, does not worth the price (but its not unusual at all in Israel).

Staff were very welcoming and made me feel very comfortable and safe.

The location and the staff!

Rooms a little smaller than expected.

The location is fantastic and the room was very comfortable and beautifully furnished.

Breakfast is served externally and if you are sabbath observant there isn’t any kosher food option. Having paid in advance, I wasn’t able to use nor get a refund.

The staff were kind and helpful, the building is beautiful

The room was tiny, not very well maintained and the hotel doesn't offer any special facilities, so in terms of value for money it was a disappointment.

great location. really interesting building.

That is not warm enough to sit outside

nice cozy place. Special thanks for support and advice for Suheir. As a ceo of big enough company I would advise to consider the promotion

nothing

The best boutique hotel in Jerusalem. It is in a nice neighbourhood, with lots of restaurants nearby, but also close to everything (the old city or the city center is a 30 min-walk). But after a day full of programmes, this hotel has the best to offer: a quiet and nice terrace or a lobby salon for a glass of wine or a cup of coffee. Special thanks to Eman, Suheir and the lady during the evening. They were very nice and helpful.

Nothing much.

Too expensive it was run down and shabby. Bad plumbing flooded the bathroom. Tried to report it to reception the guy said he would look at it when he had finished eating. !Curtains didnt fit. Bathroom fittings old and looked corroded. Windows dirty. Inconvenient location. Very average breakfast at nearby cafe. Receptionist when we arrived same as the one who took his time to clear bathroom flood was reluctant to give us info on breakfast etc didnt help with bags up.stairs to hotel. No facilities like bar or restaurant wanted to charge a lotwhen I wanted a white wine instead of the free red wine etcI I have now asked for email of Brown Hotels customer service several times have not received it .Avoid unless they halve their prices and spruce the place up. Borderline 2 and half .star at 4 to 5 star prices.

Everything is lovely, especially the people. Majdi and Suher took fabulous care of us.

Great staff - friendly and very helpful with all requests and questions Comfortable bed. Very clean everywhere. The hotel is in an historic building with beautiful architecture.

The bathroom was disappointing. We had to keep most of our toiletries in the bedroom. The closet was small and set above the refrigerator. Couldn't fit all our things. There were not enough suitcase stands, so our suitcases were on the floor.

Great location, nice building, they give bicycles, nice patio

Rooms are small and I didn't like the design of the room. This hotel used to be better before joining Brown chain of hotels. There was unpleasant smell in the bathroom, low water pressure. Also they use some smell dispenser in the lobby and it was awful.

The location was perfect. The hotel charming. The hospitality superior. Eman, the concierge during our stay went above and beyond to see to our needs and comfort. It was her personal touch that made our stay in this hotel exceptional. The room was beautiful, the amenities exceptional. The room was a little small for 2 people trying to move around and dress at the same time. There was insufficient space between the desk chair and the bed and a chair on wheels would be better. That said, we were exceptionally pleased with the hotel.

The room needs to be a little larger to accommodate 2 people.

- it’s properly beautiful. Like, the outside, the hall, the rooms, everything. - the staff were very helpful - the location - it felt very peaceful and safe. I was walking the entire time

- the shower leaks into the bathroom a bit. The drain in the shower itself looked a bit strange, like the cover was bent and you could see inside the pipes. - spa center communication - I sent a message asking to book massage, the person replying didn’t confirm that they booked, didn’t tell me the price when I asked. Then they just showed up, at which point I was totally not ready because I thought nothing was booked for me - restaurants - you have to walk ~5 min to get to the nearest restaurant