Bad customer support and attitude during check-in. No proper guest service.

Thumbs up to cleanliness. Staff were friendly, polite & accommodative. Breakfast was simple but had a variety. I loved the generous spread of fruits, bread & pastries.

Service of water heater - shouldn't have done it on a Sunday or during a time when the hotel is full house. It was very disruptive when we need to use the toilet. Breakfast - The noodle section needs to be improved. The congee was too watery. The ikan bilis too hard to chew. The blinds in the room needs repairing as it was hard to pull down/up.

Great location, breakfast was delicious, so much variety. The room was clean, beds were super comfortable. I loved the option of having a hard and a soft pillow.

No extraction in the bathroom. AC system is very old and can be uncomfortable when running for long periods. We didn't know that we could ask for eggs at breakfast, someone should have informed us. The kettle in the room was falling apart.

The access to most attractions and yet away from the crowd. Most ideal location for anyone travelling with family or business purpose.

地點位置好早餐cp值高

高樓層水壓不足 這次熱水不夠熱

Läget. Små trevliga rum. Rent. Supersköna sängar och så mjuka härliga kuddar.

Frukosten. Utbudet var stort om man gillar asiatisk frukost. Endast marmelad att lägga på rostmackan.

Indian vegetable options

—

Poor breakfast

Restaurant close early

Very basic "just what you need and nothing else" concept, which is fine for short term stay. Clean and neat, small but wisely designed room. Breakfast is available, but quite basic. Good location close to monorail station.

Very basic, so it feels like you can get more comfort for the same money. Extra bed for the kid was supposed to supposed to be a sofa bed, which was actually kind of a mattress on the floor. Super basic breakfast, it's just "nutrition" but don't expect any indulgence.

Location of the hotel is good , train and public bus is all nearby .

Liked the continental breakfast.

الموقع

حجم العرفه و قسم الشاور و المصاعد

Easy access to places and in center of the city

Nothing

المكان نظيف ومريح جدا والغرفة واسعه ومريحه والموقع ممتاز قريب من الأماكن السياحيه

الإفطار سئ ومتكرر وممل ومايناسب العرب نهائيا

CLEAN ROOM, NICE STAFF, GOOD BREAKFAST ARE AMOUNT THOSE I LIKED.

ROOM SHOULD BE NOT CLOSE TO ELEVATORS. QUITE DISTURBINH AT NIGHT.

The room is clean and comfortable to stay.

The clearing of the table during breakfast is slow and no tissue provided until we asked to replenish

Nil

Nil

Room was a good size and on a free bus route Very near to Petronas Towers, Pavillion Mall, China town

Nothing

早餐尚可，地理位置非常好

一天没有给浴巾；房间太小

Cleanliness

External view to be improved

comfortable Bed & very clean

Need GRAB pick up location at hotel.My Grab driver lost every morning and i hv to cross the opposite road to look for driver.GRAB Driver confused

Room clean & Breakfast very good

We did like the staff especially Haze she was very accomodating and helpful.

Nothing

COMFORTABLE... SINCE I'VE BEEN IN THIS HOTEL FOR THE PASSED 5 YEARS... ;)

SOMETIMES THE BATH ROOM SMELLS A BIT DISCOMFORT...

There was no hot water, I complained 3 times and no response, the staff only own up this morning, that was why I decided to cut short my stay at the facility

Staff attitude

Tiene una ubicación perfecta, cerca de la calle Bukit Bintang, llegando a pie perfectamente, donde puedes encontrar centros comerciales, restaurantes y diversión, así mismo el transporte público a unos pasos. Las instalaciones son tipo ejecutivas, habitaciones pequeñas con todo lo necesario para una estancia agradable, nos encantó el sistema de la puerta del baño que puede cerrar regadera o todo el baño, muy original, leí muchas opiniones acerca de los jabones y shampoo ¡Wow! Parece algo sencillo pero hace una gran diferencia que te hace sentir bien, las toallas suaves, la cama muy cómoda. También se escribe mucho acerca del desayuno, me parece que está adecuado para el país, uno no puede esperar comer las mismas cosas que nuestro lugar de origen, tienen opciones internacionales sencillas y con eso basta, máquinas de café que muelen el café al momento de hacerlo, delicioso, bastante abundante con platillos halal, de los pocos hoteles en KL que ofrecen desayuno incluido. Por último la atención del personal de 10, si algún día regreso escogeré este hotel nuevamente.

nice , many Varity .. hope next time can fill up breakfast more fast

the tv channel no nextlix or kids channel

Fast checkin and checkout, friendly staff, good breakfast, clean room

The room is clean. The location is near prime areas and easy to explore. Breakfast is supreme in many varieties.

The sound insulation can be improved. You can easily hear people talking at the hotel entrance at 6 a.m. from level 11. My family members who stay at level 20 can hear the noise as well.

Commensurate with price . In a country with an abundance of cheap fruit the Hotel could do better.

good location. it is easy to access shopping area. Supermarket and Mcdonalds are at next building.

Location, clean. Breakfast.

Small room