Kind and friendly stuff. They tried to make my stay in this place better than in was. Beautiful design of room and pretty spacious. 10 minutes walking from main square. The hotel organized me free transfer for compensation.

When I arrived, the bed in my room was full of hair and dirt. They gave me another room for one night that was even worse. One small window in corridor, so total dark, extremely cold, I slepl in jacket and hat. Dirty bed with hair as well. Day after I moved back to room I booked. They didn't change the bedsheets, just took out hair. 90% of time no hot water. Ona day there were no water at all, no electricity and wifi for few hours. The wifi was warking just near window, so I couldn't surf the net from the bed. The towels were dirty as well. Few times I took out ants from the bed. They charged from my card extra 8$, for which I could order transfer bymyself. So their compensation was nothing. I were in 4 places in Cusco, so for that money you can find better accomodation for sure.

Hotel is cozy and beautiful, location was a little bit farther away from plaza de armas but nothing crazy.

Breakfast was a little confusing, the first morning we couldn’t eat breakfast, we had early tour, I saw some reviews saying they offered a box to take on the morning tours but the guy in the reception didn’t say anything to us, the second morning I went for breakfast and it was nice, I was alone in the room, no other guests were there, just the staff, I was thinking it would be nice to have some eggs but not complains, they had pretty good breakfast, the third morning I went with my son and I was thinking the same…. This breakfast just needed some eggs and it would be perfect …Anyway we were just the 2 of us and the staff, they asked about the room number and that’s all, THEN a family came for breakfast and the first thing they offered were eggs!!! Like really?!!!! I was so disappointed, why they didn’t mention it to us? So… make sure you ask for eggs if you want lol.

Location is perfect, really close to Plaza de Armas, San Pedro Market and Train Station I went to Machu Picchu and left my luggage there, when I came back my luggage was already in my new room waiting for me The second room had a good and warm shower

The shower from my first room was a little bit weak and not warm enough Breakfast started 6:30 which was a little bit late depending on your activity of the day that usually starts pretty soon

I liked the colonial era building and the delicious breakfast with fresh fruit

Everything was good - train horns often but not a big deal

Everything was great.

Just wished they offered hair conditioner ;) I forgot to buy some!

good location close to San Pedro market and the square

noise, the sound echos from the courtyard and people were loud in the shared spaces. when you have to wake up at 3:30 for a 4 am pickup don’t expert to go to sleep before 11 pm with others around. Bring earplugs and keep your alarm under you head. Also, the hot water didn’t work for 2 of the 3 days I was there, there was a nail sticking out of the floor that put a hole in my sock and the Wi-Fi was unreliable from my room, but worked better in the courtyard. the bathroom had no place to hang your towel or the TP, there was a hairball in the bathroom that wasn’t mine.

Location, room was big, it has hot water, front desk always has our breakfast box for our excursions

in my room the heater does not work and the room was very cold all the time

Breakfast in this hotel, the best so far. Cleaning service (bedroom)

I had to call reception everytime I needed hot water. The hostess wasn't that welcoming. Costumer service can improve.

trustworthy staff 🙌🏽

room was big and nice. location ok, you could walk to the main square in 10 min.

the warm water was not really working, also the pressure of the shower was bad with the warm water. the door didn’t closed or stayed closed easy, you need to pay attention to that!

The location, my room, the staff ;)

I like everything about the property. Location is perfect. Staff were really helpful, kind and generous. The room is quite big and the best thing is that we have a make up room and large closet. This is my FAVE hotel ever!!!! Feels like home.

nothing!

This was the perfect accommodation for our visit to Cusco. Great location, clean and comfortable. The staff was exceptionally nice and helpful. It was also great to get our breakfast packed for days when we had early-morning tours. Highly recommend!

They're open 24 hours and it's super comfortable. The location is a bit interesting but the food around the area makes it up for it. Super far from the main plaza, possibly 15-30 minute walk.

While I have double citizenship I'm not sure what was the point of being asked for my US Passport. I've traveled with my Peruvian ID everywhere and out of the 3 hotels I've stayed in Cusco. Maybe booking.com told them I was a tourist. The total the website gave me was $110 but when I got there I was charged $120. I was told if I paid by card it was going to be 5% extra but the math doesn't add up. I guess I ended up paying as tourist rather than a local. Thanks booking.com or the staff in the property.

If we hadn’t paid for our second accommodation in Cusco already, we definitely would have cancelled it to stay longer in Usgar. It was excellent. spacious room, comfortable bed, warm water shower, very friendly and helpful staff. Good breakfast. Perfect location. Safe area and Plaza de Armas and San Pedro station very nearby. Great value for what you pay.

Nothing

The staff were extremely nice and helpful. Breakfast was delicious and the 24 hour tea availability was very welcomed. The rooms face an open courtyard that resembles something you would find in Italy. Very clean and spacious rooms. The down comforters were warm and helped with a deep sleep

Beautiful rooms!

good room, comfy bed

no cooler or aircon was given the first day the hot water in the shower was not working the lock on the bathroom malfunctioned with my kid stuck inside more focused on getting their money than insuring a comfortable stay

Location of the hotel is very good They helped us with small little boxes for breakfast to take away on our early days when we had tours. They had staff who were speaking very well English that make our stay easier.

Room was a little bit cold in the morning as the heater was working only few hours during the night. But they gave us extra blankets.

Staff were nice and helpful. Cozy room, close to Plaza San Francisco. Nice beds.

We basically had no hot water. My daughter had to take a complete cold shower. There was an electric heater in the room, but it wasn't functional.

nice looking and great staff

shower was not very powerful and not very hot

very clean and nice aesthetic. great staff and location.

shower dribbled out and was not very hot. Wi-Fi didn’t reach the room.