Crystalbrook Riley

Relaxing, emergency prompts on tv screens were great

Nothing

Staff at calypso and Rocco bar are so friendly and go out of their way to make u feel welcome . It was our third time there

Can’t control ac temp in your room . It’s set at 21 and it’s quite warm

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The location is convenient, and the pool and common areas are attractive. The overall resort design is modern and the hotel is within easy walking distance of the Esplanade and central Cairns.

Unfortunately, the overall experience did not match what I would expect from a five-star hotel at this price point. The room cleanliness was only average, and basic amenities such as slippers were not provided. Even details like the paper/cardboard hangers made the room feel surprisingly basic. I understand and support the hotel’s focus on sustainability, but sustainability should not come at the expense of basic comfort, service or attention to detail. At times, it felt less like a thoughtful sustainability initiative and more like cost-cutting. What was most disappointing, however, was the lack of hospitality. Throughout our four-night stay, we hardly felt any genuine sense of service. The front desk was functional and transactional rather than warm or welcoming. For a hotel positioned and priced as a five-star property, the overall experience was very underwhelming and poor value for money.