location

very old staff not great, check in poor rooms way too hot needs a huge refurbish

Lovely hotel, very comfortable and good location. Staff friendly and very helpful.

Bar meals and breakfast good quality but overpriced. £74 for a burger meal and a goats cheese salad. Cooked breakfasts £24 without fruit juice,cereal etc.

The view was perfect, room was classic.

There was no fridge. Dimmer lights would be a good idea.

location

bit aged, could do with a revamp

location was ideal. along with views of the Thames. rooms were premiums and enjoyable.

position and comfort

nothing initial reception staff not terribly welcoming

the hotel was beautiful and on a central location

when we checked out we had 2 x service charges added on but not sure what for?

Beautifully appointed room. Wonderful location.

The lack of air conditioning meant that the only way to vent the room was by opening a balcony door, so the early deliveries, refuse collection and the Heathrow bound planes meant an early wake up call. The menu in the restaurant was disappointing as were the bar facilities for a hotel with this reputation.

The outside and inside of the hotel was beautiful. The hotel has a beautiful view of the river and is in a nice, peaceful location. The town of Richmond is quaint, quiet and picturesque. The town centre is not a long walk away from the hotel. All of the staff were lovely, professional and always willing to help. The breakfast in the restaurant was great. We stayed in the tower room, which was an amazing experience. The bathroom and toilet were modern and had heating flooring (this was great as it was very cold). The bedroom had a beautiful view of the river. The hotel is only about 30 minutes from Heathrow Airport. Highly recommended, and would love to stay again!

Nothing!

Amazing place. a real hidden Gem

Beautiful hotel

Poor shower

a fantastic hotel in a great location for the rugby.

everything.

Good value and near to London and Heathrow. Quiet position in the midst of parkland and the Thames gives a country feel to the hotel. Well equipped room and very comfortable bed.

Brilliant location, very friendly staff, room was good size with everything you needed, lovely and clean

Everything was great