Too bad that it's such a nice complex of buildings on the outside. I suppose it had some nice days, but they are definitely over.

Worst experience in Crete so far. We booked a suite. We were given a room that had an intense smell of sewage, was only superficially clean, with dirty, stained sofas, with a balcony on the street, with view on the street, no internet connection and no reception to even use our own data. When we expressed our disappointment at the reception, the receptionist, a very stiff woman, just focused on the internet connection, as if everything else was just normal. She mentioned that not everyone is meant to have a nice view. When we said that we paid extra to get the suite and not just the basic room, she said that "a suite is the room that sleeps more than two people" and that's it. We were two people, why would we pay the extra money to have an extra lousy, dirty sofa bed? And when we commented that anyway, at least a suite or any room in a "boutique" hotel should be clean and not smell of sewage, she said that they couldn't do anything about it. She didn't even offer any options, any complementary, an apology or anything. Well, that's a nice attitude! And a bad hotel to spend your money at. Even the breakfast was on the cheap, low quality side.

Beautiful property in a traditional village, away from the hustle and bustle. Extremely friendly and helpful staff, lovely breakfast. Perfect sized family room. Precisely located for us to tour the West side of the island. Thank you Spilia Village Hotel and Villas for our perfect stay.

Lovely villa, great breakfast with unusual food on offer. We had our own private pool which was great. The airconditioning was very welcoming in the heat.

The three bedroom villas were described on the website as having a double and two twins, but we had three double bedrooms which meant my adult daughter had to sleep on an uncomfortable sofa bed

staff and facilities were first class - highly recommend to anyone traveling to the area..

Beautiful ,very relaxing place. My kid found 2 dogs and they became friends. I enjoyed running every morning in the village. Great place .

beautifully done restoration of an old property

a little too far from the beaches - no public services , so constrained to use taxis which were not so cheap !

We really loved this property. We stayed in a two bedroom villa with sharing pool. The villa was beautiful, very clean, very comfortable, very spacious and the air conditioning worked great. Sharing pool was a fantastic place to cool off in at the end of the day. The staff was so friendly - especially the guys working the restaurant area. It was a great location for us (a family of 4) to base out of to explore the region. The village was very charming and we loved the restaurant right in the village.

Only improvement would be to have a few more kitchen amenities available in the Villa - paper towel, salt, pepper, oil would be nice to have on site. Also there were a lot of ants by the pool - hard to keep up with I'm sure, but maintenance should consider spraying for the ants daily.

The staff was very careful to all our needs. They were extraordinary friendly and made our stay a beautiful experience.

The variety of food choices especially at dinner when you are vegetarian or vegan could be improved. Also a coffee machine which prepares a cappuccino with fresh milk (even oat) would make the breakfast even more enjoyable.

The location was very picturesque and quiet. The pool and the hotel was of such a high standard. The hotel also had some lovely tavernas in the local village

quiet location beautiful views great villa

not local to anything.

Breakfast was ok

Hot water was only lukewarm Very humid air in the room

Quiet rural location Beautiful rooms

WiFi took a couple of days to fix No sun beds on terrace

The old stone buildings, the former olive oil factory turned dining room with huge stone arches, the friendly staff, the food, the pool, the pretty village and surrounding olive orchards. The superior room had 2 balconies, one facing the olive trees.

The beautiful pool is unheated so either heating it or adding a hot tub for the off season would be a wonderful addition)

Perfect retreat!

It is a good decent hotel in a village with an easy to reach location. The bed is very comfortable and breakfast is abundant. According to the good reviews I think I expected more.

I think you should take care of the cats at the breakfast area as it gets frustrating for everyone to constantly keep an eye on them. Another thing, I could not understand the purpose of requesting a credit card info as there was nothing special in our room, moreover it was kind of disturbing to ask me complete the check-in info in advance. It is a good place, don't get me wrong, but I could have felt more comfortable not to be bothered to do the job of the receptionist.

Great location. Attentive staff. Good equipped kitchen .

We stay in the villa Thalia. Sometimes we had an issue with communication . English was not perfect . Pool was dirty . Should be cleaned better . Pillows are not comfortable. Hard to sleep on upper beds as aircons are cooling only downstairs space . There are strange green KED lights fire lights in each bedroom. Never seen such a thing before . It does not help to sleep as there is no possibility to switch them off.