Great location for walking. Restaurant strip 2 blocks away

民芸の落ち着いた雰囲気が良かった。

夜の食事の内容が残念だった。

別室を予約した両親と隣接した部屋を再調整して頂いた点。ご担当者の方がとても親切に、思いやり深く対応して下さいました。

ホテルビュッフェのself service、海外からの旅行者が多くなっているため、海外向けの対応を重視している感が否めなかった。

リーズナブルで、素敵な松本民藝家具に囲まれたホテルです。和室を子連れで利用しましたが、スタッフの方々の対応も良く、居心地が良かったです。 アメニティも館内着もお洒落です。

大浴場の湯の温度が、熱めだったので、小さな子供がいるのでもう少しぬるめだと嬉しいです。

夕食も朝食も大変美味しかった。 スタッフの方の対応が親切丁寧で信頼できる。 館内は古いのは否めないが、清潔感があり松本民芸家具のしつらえが品がよく雰囲気がある。

特になかったです。

スタッフの皆さんの対応がとても丁寧で好感が持てました。 また、ウェルカムドリンクのジュースが濃くほど濃くて美味しく、お取り寄せしたいと思いました。 お正月の滞在でしたので、朝食バイキングにお節料理もあったり、樽酒やフロントにミカンも用意されていたりして、新年の雰囲気を楽しめました。料理も大変美味しく満足しましたので、また来たいと思います。 松本城も近く、観光するにも良い場所でした。

無し

スタッフが礼儀正しく親切

工事の日で次の日騒音がすると言われた日の宿泊だった事と、コーヒーのインスタントぐらいは欲しいかなと思う

朝食ビュッフェが良かった。適度な種類、長野の地元感を感じる内容等。

これは致し方ない点ですが、大浴場が温泉で、尚且つ露天風呂があったら、最高だったでしょう。

It is a Japanese style room and a good way to experience Japanese culture. Free Onsen.

tatami occupied half of the room. If tatami can be prepared later at night will be better.

Attentive, English speaking staff. Nice baths on bottom floor. Great location. Good breakfast.

Family room was quite expensive and larger than we really needed. Breakfast for toddlers was overpriced.

Nice location and service

The hotel is a must-stay in Matsumoto because it offers the best bang for the buck.

The hotel package of accommodation with half board is convenient & value for money since we spent a hot day visiting the Matsumoto Castle & climbing up all the six stoeries with each step in the staircase in a 40-cm deep. A comfortable time during dinner is very appreciating.

The room in Japanese tatami doesn't have a reasonable view, only facing a backyard though we lived on the 4th floor.

Great location with sights within walking distance. The room was spacious for Japanese standards and breakfast was tasty. We had a bit of challenge checking in because one reservation was through a tour agency and the extension was from booking.com. The staff was kind and thoughtful. They gave us the best option for us. We also appreciated the inexpensive and good laundry facility.

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Great location and most helpful and charming staff.

Room 313 despite having it's own balcony is not level with the elevator, lots of stairs but staff most kindly assisted with the luggage. If you need blackout curtains/blinds choose another room. It has two Venetian blinds so you will get up early with the sun. Best to offload heavy cases outside the hotel before parking around the corner.

Great location, very central. Nice public bath. The bed was comfortable.

The onsen was very well equipped and spacious

Nothing

Breakfast was great to get us started for the day. The location was central, being close to the castle, frog street and Nakamichi with quaint stores. Inexpensive laundry facility was much appreciated. Staff was accommodating and very helpful!

Lovely hotel in excellent location

The room we booked felt a bit claustrophobic because of the square size and the windows had no view (faced someone's else backyard). The tatami beds were not the most comfortable but decent.

It is located in a high street where is many restaurants and bar. Tourists could easily savour japanese food or enjoy the hotel's delicious dinner.

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