La propreté Le confort La vue imprenable sur le mont Fuji Le calme Le buffet

Nice big room, great onsen and really good buffet.

Some of the decor was a bit tired in places, but everything was perfectly clean and functional.

La cena pensaba que no era buffet y lo fue. El honsen fue increiblemente acogedor. Recomiendo ir muy temprano para no estar con familias y niños y poder así mirar las vistas que tiene al Fuji en su gran esplendor. El tiempo fue perfecto y la atención muy buena la verdad. También me gustó mucho lo grande que era la habitación y la de zonas comunes preciosas que tenía. Tiene un jardín japones precioso y hasta tienda.

La conexión entre el hotel y la estación de tren está a unos tres minutos andando por una zona verde que está bien indicada, lo que pasa es que al proncipio es de tierra pero a los 200 metros ya está asfaltado, como unica pega a destacar. Te dan la opción de llamar a un autobús lanzadera que tienen. Lo usamos para ir del hotel a la estación de tren porque casualmente salía pero no hay problema en llegar a la estación de tren.

Excellent dinner Nice mineral pool

Onsen with view on Fuji. Superb dinner and breakfast.

Since we have tattoos, the private onsen with a view of Mt Fuji was great. Food in the food court was a good selection of western food and Japanese food. Plenty of soda, juice, coffee options. Everyone was very friendly. Would stay again.

The gardens outside were beautiful with blooming hydrangeas but it was little overgrown so the view of Mt Fuji was a little obstructed. The water in our outdoor never fully turned off... not a big deal. not my water. But the property is older so some minor maintenance things like that. These were not a big deal to us at all, but just thought other people should know it doesn't quite match the pictures anymore but we would still definitely stay here again.

We have a room with a private Onsen. The fact that the water remained hot was great. The selection and quality of the food was also top notch.

A little tedious to get to the hotel specially when using the cable car and rope car. The views are scenic though and well worth the trouble.

the onsen, the food, the view? the staff

Definitely pay a bit more to get a Fuji-facing bedroom. Incredible!

The atmosphere was calm and peaceful—perfect after our long journey throughout Japan. We also enjoyed the buffet-style breakfast served, though I must say that the highlight was the Onsen, especially the outdoor area. I'd recommend this to anybody looking for an authentic hot spring experience.

Nice quiet hotel a bit out of the area but had views of Mt Fuji from the yard. Room was big and beds were comfortable. Free parking on site. Onsen on site as well. Room was cleaned spotless every day. Staff friendly and polite. Buffet dinner and breakfast was great.

Nothing - all good

Very baby friendly - high chairs and little kid friendly cutlery and plates in the restaurant, plus a crib in the change rooms and baby seats in the onsen so your little one doesn't crawl away while you wash up.

The view and the food

Wish we could reserve onsen even for 30 minutes

Loved the women onsen! It is a shame that the weather was gloomy because we couldn't enjoy the view that much! The landscape is just stunning and the quality of this thermal water is amazing for the skin and hair. The room was very big and had plenty of facilities. We loved the tea and cakes they offered :) The staff was very kind and they all spoke english. There is algo a cute gift store where you can buy the beauty products you find at the onsen. The buffet has plenty of options for dinner and breakfast - from japanese to western food.

Nice Onsen, i can see mt Fuji on the last day when there is fog. Great location in Ubako station, next to Owakudani. Garden had view of Mr Fuji too, beautiful during sunset. Nice buffet, but got boring on second night…

Facilities look old and tired. You have to make your own bed, different with the other Ryokan I stayed. Bathroom is so small it got uncomfortable, I prefer to take shower in public area after onsen. Hygiene is questionable, there was a literal human feces on the floor outside the men’s toilet in public bath… extremely disgusting… advised the hotel reception and obviously it was cleaned the next day.

mt Fuji view, large comfortable room, good breakfast and dinner buffet

getting to/from hotel was not the most convenient (unless you have a car)

everything. unbelievable location 270 meters from ropeway station obaku (send your luggage over in the morning if you plan to spend the day in Hakone). Charming traditional setting, rich and generous breakfast and dinner. Very helpful staff, and to top it off - a great onsen from which the women can view Mount Fuji! spectacular Mount Fuji view from the grounds. Shuttle service to local bus if you get tired of the cable cars :-)

Nothing

The hotel was clean, the rooms spacious and comfortable. The onsen was a great experience and view of Mount Fuji was glorious. Breakfast and Dinners were also nice and tasty.

Transport to the hotel could have been better, it does get a little hard to get to once you miss the 4.15pm cut off.

nice location, center of hakone zone.

lack of futon preparation during covid19.

the view of Mt Fuji @6am. the Onsen.

communication ( English) was very challenging. the food was a cafeteria experience and not to my tastes. there were no English directional maps available.getting to the hotel by public transport is extremely challenging from the train station. took a second train and 2 buses ( 45 min) to get there. then dropped off and there were no signs Indicating where to go. no What’s App # to be able to call for assistance. on my return trip - turns out there was a bus that went directly to train station ( no transfers) not sure why I wasn’t told about that on my way in. the location is good if you don’t plan to sight see. it’s remote. I met another solo traveler who booked a few days before staying and he got a room with a much better view of Mt Fuji.

Great first onsen experience with an indoor and an outdoor-natural bath and an amazing all you can eat dinner. I was surprised to find the broad variety of sophisticated foods served such as sashimi, hot pots and delicate desserts.

The reception/dining staff often displayed a somewhat cold demeanor which wasn't anywhere close to offensive but maybe not befitting service at such a high end hotel.

Helpful staff, dinner and breakfast was good, good onsen atmosphere

Room is a bit old

We got a decent price for the room with breakfast and dinner. The room was very spacious and has everything that we needed. The open air onsen was exceptional. You can adjust the temperature to you liking so you can soak for as long as you like. Don't forget to bring sake and snacks with you while enjoying the view from you personal onsen. It was a great experience for my wife and I.

The only complain that I have is the dated bathroom. It is on the small side but if they can modernize it, this would be a 10/10 for me.