The staff were helpful and friendly. They tried there best to rectify the problems with our room and concerns, but were let down by the quality of the bedding and equipment. The only saving grace was the large shower and bathroom amenities. It was close for where we needed to be in Manchester at 9:30am.

The room was absolutely awful! I would describe it as something out of an episode of Fawlty Towers. The pull out bed had such a wafer thin mattress that it made sleeping uncomfortable and virtually impossible as shown in the pictures. You could physically feel the metal frame of the pull out bed when trying on it sleep. The main bed was very soft and it felt like you were sleeping on a water bed. The air-conditioning in the room was not working and the fan kept making an awful noise throughout the night. There was a no dairy alterative offered for my daughter as she is lactose intolerant, and cannot tolerate soya milk. The dining area had used take away food boxes left all over the tables when we arrived and breakfast felt very much like a canteen rather than eating in a hotel dining room. It was definitely not a good night's stay given my daughter had an audition in the morning.

Emplacement petit déjeuner et personnel agréable et souriant

Matelas du lit trop mou pour nous Lit enfant pas confortable matelas trop fin.

Staff are really helpful. We taught breakfast was on till 10.30 we came down just after 10, lovely gentleman kindly brought out fresh buffet food, didn't make us feel uncomfortable or anything. Was a lovely gesture

Place is hidden behind crown plaza not well sign posted

La ubicación

- limpieza de la habitación muy deficiente. Nada más llegar tuvimos que pedir un cambio de habitación porque el estado era lamentable (silla de escritorio llena de manchas, telas de araña en el techo, cortinas sucias y rotas...) - desayuno buffet bastante justito, tanto en calidad como en cantidad. - servicio en el desayuno buffet muy deficiente. El personal no llega a limpiar las mesas. Tuvimos que desayunar con loza en la mesa de los clientes anteriores porque no la limpiaban. - en definitiva, relación calidad precio muy mala. Demasiado caro (200€/noche) para el servicio recibido. Ni vuelvo y ni lo recomiendo

Location near AO arena.

Breakfast was poor, food ran out, coffee/ tea machine out of service x2, very cramped seating.😞

Clean and well located. nice room. Good breakfast if a bit chaotic..

BEING DOUBLE CHARGED. I paid when I arrived. Upon checking my credit card account on line, on my second day I was charged again, but to a Holiday inn company in Mchester, Brazil. The front desk staff actually had the nerve to ask me at some point during my stay whether I had paid for the room. Obviously there is a systematic scammer on staff. CHECK YOUR CHARGES.

Nærhet til sentrum i byen.

Burde hatt et større utvalg til frokost.

Ubicación

El importe en booking era 130 libras (150 € aprox) Pagué en el alojamiento y me cobraron 180 libras 214 € y todavía no me han contestado el motivo. El precio de la reserva no correspondió con la realidad.

Only one lift working, Room keys repeatedly would not work and needed recoding. The bed was awful, thin and weakly sprung matress. Coffee at breakfast was awful

Near location to center

Could not get 2 beds as per the booking resection refused to upgrade my room and pay the difference rate and there were no extra bed! No staff to help with laguge. At the end they got me a folded bed which was heavely used and very uncomfortable although I told them about my medical condition!

Friendly Staff, good facilities, good breakfast, good location

Coffee at breakfast not good

Good city centre location.

Bed and sofa bed very uncomfortable. Dining area is like a school canteen. The breakfast was ok but continuously ran out of bacon / pancakes etc and it took a long time to replace them. The toaster is useless, you have to put the bread in twice and wait if you want it as toast rather than warm bread.

Great Central location. Friendly staff. Great check in. Breakfast included and very good. Lots of choice. Even though it was busy, staff ensured food was replenished and tables were cleaned. Very efficient. Rooms small but comfortable and had every thing you needed.

Nothing

Breakfast was yummy, all tastes catered for.

N/A

Great location. Friendly staff. All good.

Hotel lovely and clean,room was spotless.breakfast was lovely and so much choice.Me and my friend couldn’t fault any of the staff at all,they were polite and happy to help.Housekeeping was nice and polite.we will be staying again in 2024.

Great budget hotel. Great location. Breakfast good. Had gf bread and cereal on request.

Coffee and juice were ok.

The checking in and out process. The check in manager. Location. Ease of walking nearby.

Cleanliness of bedsheets. Ashtray by the entrance was only emptied once in 3 days, so a lot of butts on the ground..

Accessible for areas I wanted to visit.

The breakfast area was a bit congested in the morning and limited family sized tables available.

Friendly staff. Perfect location. Exceptionally clean for a budget hotel. Breakfast was lovely.

Nothing

Great location..friendly staff

N/a

Average

Did not cater for vegetarians

Location

Staff who checked me was not friendly the way he checked the passport and my card was in way not nice like it was fake and when I got the key card it was only one card when I ask for another card as it was room for two the lady seem wasn’t happy about it, I booked 2 single bed given double with a sofa bed, which made the room so small that you can’t close the curtain, got to the room the AC was not working show a maintenance sign and error , called front desk for repair no one came the room was like an oven Went down after 30 min and waited and the rooms were changed

clean tidy comfortable👍

as above

The hotel is central, and this ticked a box for a budget hotel. The main bed was comfy enough. Staff were polite and cheerful.

We'd stayed a couple of years ago and it hasn't been updated since. The room was too small for 3 people even though it was a family room. The sofa bed sank in the middle and was difficult to get out of. With the bed out, you couldn't use the desk. Would have been fine for 2 but not 3.