Hotel com excelente aspecto de limpeza! Acomodações novas e de bom acabamento!

Super indico, Hotel com ótima localização e melhor custo e benefício.

De nada

A recepção do hotel é incrível, desde a recepção os funcionários são extremamente simpáticos, o pessoal da cozinha e serviço de quarto. O café da manhã é incrível com muitas opções inclusive opções fit. O quarto e banheiro são grandes e bem equipados. Minha estádia foi sensacional e com certeza eu irei voltar mais vezes.

Infelizmente a piscina estava desativada na semana que eu fiquei hospedada, estão fazendo reforma de melhoria e um hotel com piscina foi primordial para nossa escolha, acredito que o hotel deveria ter nos comunicado do período de interdição.

Boa localização, funcionários atenciosos, quarto banheiro e cama confortáveis e limpos. Café da manhã completo e gostoso.

A piscina estava fechada para obras. Como era uma de nossas prioridades ao escolher o hotel, fou muito decepcionante. Poderiam ao menos ter oferecido uma compensação.

Café da manhã e localização

Me senti enganada. Fiz a reserva meses antes pra viajar com minha mãe de 63 anos e optei por um local com piscina porque sei que é algo que ela gostava. Dias antes da viagem, soube que a piscina estava em obras e entrei em contato com o hotel pelo chat do Booking pra saber se ainda estava, uma vez que meu cancelamento era gratuito. Mentiram pra mim, disseram que estava liberada pra uso. Chegando lá a decepção. Vários pedreiros, borda sem revestimento, muuuita sujeita e restos de lixo de obra dentro da piscina. Um absurdo total. Tenho provas de tudo e vou acionar o CDC e o Pequenas Causas.

RAZOAVEL

FALTA DE ESPAÇO DE ACADEMIA, O HOTEL FALOU QUE FOI DESATIVADO, TAMBÉM DEIXEI UMA SANDALIA KALVIN CLEIN NO BANHEIRO DO HOTEL POR ESQUECIMENTO (APTO 711), QUANDO RETORNEI DE VIAGEM CONTATEI O HOTEL PARA PEGAR EM BREVE QUANDO VOLTAR A MACEIO,POR MSG E EMAIL ME FOI DITO QUE NÃO ENCONTRARAM, RETORNEI O CONTATO PARA VERIFICAREM MELHOR NAO OBTIVE RESPOSTA ATE O MOMENTO DA AVALIAÇÃO.

nothing

staff only speak Portuguese for travellers this hotel unfortunately is useless not to mention the worst 4* hotel experience I ever had! facilities bad, breakfast cheap with no much choice at all and unhelpful staff.

good strong coffee plenty of fruit for breakfast comfortable room great location beautiful reception area

broken elevator and the staff didn't seem to really care the picture of the pool over looking the ocean is a scam lol

the staff were very friendly and helpful but nobody speaks English which is understandable. the location is close to everything.

this hotel is not a 4 star hotel as reflected on booking.com, on google it rated as 3 star but in reality it's a 1 or 2 stars. the photos that you see here must have been when the hotel opened because the place has not been maintained. there was mould on the walls in the room, mould stench throughout the hotel, the walls of the room were dirty and parts had holes. when we arrived there were holes in both the bedding and towels and the towels had stains on them as well - the next day they were replaced and had no stains but were so used that they need replacement. the Air-conditioner is so loud and unable to put it on any other level but full blast. at breakfast, nobody cleans after themselves and tables were left a mess. I have never been this disappointed in a hotel ever. I was ready to book into another hotel - had I not paid for 4 nights already. there are other hotels in the area which has similar prices but are clean and is maintained. Flix-hotel and Ibis styles are close by and were cheaper than what we paid and were very nice.

When they checked me into a smelly room with missing lights they were able to swap out for a more functional one. the staff at reception tried to be friendly and helpful some of the time.

They gave me dirty towels, each and every single time, it was ridiculous. They didn’t clean my room the whole 3 day stay despite me asking for this in reception and then confirming it would be done and it wasn’t. This resulted in me having to ask for toilet paper. Every time I asked for something within a certain time frame as I was only staying for a short time it ended up not being done, like my laundry that I had to chase for or the morning they made me late to a meeting due to not bringing towels in time and not having accessible WhatsApp so I had to call the head office to get this sorted. It definitely was not a 4 star experience and if I could get a refund I would demand one, it was not worth the money, the gym had very little equipment, including no yoga mats. When I told them I had very little time and needed a quick I answer they tried to multi task and serve other customers whilst serving me, this happened several times and was very frustrating, when you’re a traveller and trying to sort your next location quickly. Finally during check out they tried to charge me 10x as much for my laundry, which I am not kidding about, and when I asked them to check the price they came back with 10 x less, which is super dodgy.

location

constructions going on, noisy

The breakfasts were very very good and the restaurant staff very helpful and polite. The pool bar was quite ok, always with music playing.

This was one of the worst hotels I have ever stayed in for the price, even though it had great potential to be better. Dreadful build quality, with paint peeling off AC ducts in the restaurant, allowing water to drip onto the floor (and my head). Same problem in the room, where the concrete across the top of the window was obviously suffering from damp, the white plaster peeling and bubbling off onto the floor. Plug sockets were hanging out 'see photo), paint missing from hastily repaired shower area. The furniture was positively drab, an obviously catastrophic attempt to represent some sort of wood veneer, but not in any colour I have see in wood. Dark and depressing, but a compliment to the non-operative bedside lights. The room was depressing and it just wasn't worth complaining, there were too many things wrong. There was no attempt to fix a blocked sink (see photo) after daily complaints. Rubbish build quality observed around the pool where strips of wood, presumably there to hold glass panes in place were quite obviously thrown up, all different lengths and not one vertical. It looked terribly amateurish. It's because there is no excuse for any of it that I would recommend this hotel is totally refurbished after extensive repairs are made, or I would say that it's conceivable that large pieces of it are going to start to fall off with the next five years.

location, just a stop due to late flight arrival

most of everything

Spacious rooms, good breakfast!

Laundry was over the top expensive! I paid 172 reais and had to wait too long to get my things back! Also they lost my favorite bikinis 🥺 Only noticed it when I got to Lençois. Still sad about it.

The hospitality of all staffs.

The Internet is very very very bad in the rooms. The hotel appears to be a brand new project, there are seepage in the rooms and rolls. We had to change our room because of it. Also the exhaust fan in the bathroom, make a lot of noise. The construction right next to the hotel, also creates lot noise. The bathroom of mans next to the swimming pool has issues also. Foods in the dinner is un salty (tasteless). There is no much information about vegetarian options.

good location

breakfast